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  Public Ticket #1878352
Loading speed is very low
Closed

Comments

  • ayyappancs started the conversation
    February 1, 2019 at 6:43am

    Hi,

    Just now i purchased your theme for better speed as you claim that your theme have a grade in ingdom and 85 speed in google speed test but both sites my website is showing D and E grades due to optimisation problem.

    Load time of https://www.b4blaze.com/ w. Pingdom Tools 2856 ms. Size: 4.8 MB. Requests: 113. https://tools.pingdom.com/#5a29f004be800000

    https://gtmetrix.com/reports/www.b4blaze.com/oV6ko0Kb

    Can you please help us to fix the speed or loading issues?

    Thanks,

    Ayyappan

  •  501
    Penci replied
    February 1, 2019 at 9:40am

    Hi,

    Please check this guide to know how to optimize speed on your site.

    Best Regards,

    PenciDesign

  • ayyappancs replied
    February 4, 2019 at 7:11am

    Im optimising as per your instructions. i find an issue now all images are stored in different size and it leads to more size of the website after installing this theme. i need only one file ie the file i uploaded. so is there any settings change for that?

    please find file attached


  •  501
    Penci replied
    February 4, 2019 at 6:33pm

    Hi,

    Please send me your website management information( admin url site, username and password ). I will check it help you.


    Best Regards,

    PenciDesign

  •   ayyappancs replied privately
  •  501
    Penci replied
    February 5, 2019 at 1:46am

    Hi,

    Please send me your website management  with email: [email protected]

    I will check it again

    Best Regards,

    PenciDesign

  •   ayyappancs replied privately
  •  501
    Penci replied
    February 6, 2019 at 1:54am

    Hi,

    I received the login information, but i can't install and active theme and plugin. Please change role of acount is administration.

    Best Regards,

    PenciDesign

  •  501
    Penci replied
    February 6, 2019 at 1:55am

    Hi,

    Please check screenshot http://prntscr.com/mh75ws

    Best Regards,

    PenciDesign

  • ayyappancs replied
    February 6, 2019 at 1:59am

    Ok,  i will do it now, and pls tell me the steps you have done in website ok.

    after doing it.

  •   ayyappancs replied privately
  •  501
    Penci replied
    February 7, 2019 at 12:54am

    Hi,

    I will check and will respond as soon as you.

    Please wating for you.


    Best Regards,

    PenciDesign

  • ayyappancs replied
    February 7, 2019 at 6:24am

    Please stop working on my website, all my Facebook share have some problem images not loading. and many issues please guide me to make changes i will do it from our end please.