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  Public Ticket #1909751
Failed to update Plugin Pencil Shortcode
Closed

Comments

  • Percasedescubrase started the conversation

    Hi

    The plugin failed to update because the directory already exists. I tried to download and reinstall, but it did not work. How can I delete this directory and install the plugin?

  •  2,700
    PenciDesign replied

    Hi,

    Please go to Appearance > Install Plugins to update this pluginwink.png


    Best Regards,

    PenciDesign

  • Percasedescubrase replied

    I did this, but does't work. I got the same message -> The destination directory already exists.

  •  2,700
    PenciDesign replied

    Hi,

    Strange. Ok, please try go to Plugins > All Plugins > deactivate & remove plugin "Penci Shortcodes"

    After that, go back to Appearance > Install Plugins > and re-install this plugin.


    Best Regards,

    PenciDesign

  • Percasedescubrase replied

    Was my idea, but I didn't found the plugin. 

  • lightwavin replied

    I had the same problem, so removed the plugin via ftp. Once that is done, you can re-install and it works fine.

  •  2,700
    PenciDesign replied

    Hi @Percasedescubrase,

    Please send me:

    - Your admin URL

    - Your admin account ( username and password )

    - Your FTP account ( FTP host, FTP username, FTP password ) or your hosting account ( hosting URL, username & password to login )

    In a private reply - And we will take it a look on this help you.


    Best Regards,

    PenciDesign

  • Percasedescubrase replied

    I solved, thank you