Comments Percasedescubrase started the conversationFebruary 25, 2019 at 2:47pmHiThe plugin failed to update because the directory already exists. I tried to download and reinstall, but it did not work. How can I delete this directory and install the plugin? 2,699PenciDesign repliedFebruary 25, 2019 at 3:03pmHi,Please go to Appearance > Install Plugins to update this pluginBest Regards,PenciDesignPercasedescubrase repliedFebruary 25, 2019 at 4:12pmI did this, but does't work. I got the same message -> The destination directory already exists. 2,699PenciDesign repliedFebruary 25, 2019 at 4:19pmHi,Strange. Ok, please try go to Plugins > All Plugins > deactivate & remove plugin "Penci Shortcodes"After that, go back to Appearance > Install Plugins > and re-install this plugin.Best Regards,PenciDesignPercasedescubrase repliedFebruary 25, 2019 at 5:28pmWas my idea, but I didn't found the plugin. lightwavin repliedFebruary 25, 2019 at 6:04pmI had the same problem, so removed the plugin via ftp. Once that is done, you can re-install and it works fine. 2,699PenciDesign repliedFebruary 26, 2019 at 2:18amHi @Percasedescubrase,Please send me:- Your admin URL- Your admin account ( username and password )- Your FTP account ( FTP host, FTP username, FTP password ) or your hosting account ( hosting URL, username & password to login )In a private reply - And we will take it a look on this help you.Best Regards,PenciDesignPercasedescubrase repliedMarch 8, 2019 at 3:03pmI solved, thank you Sign in to reply ...
Hi
The plugin failed to update because the directory already exists. I tried to download and reinstall, but it did not work. How can I delete this directory and install the plugin?
Hi,
Please go to Appearance > Install Plugins to update this plugin
Best Regards,
PenciDesign
I did this, but does't work. I got the same message -> The destination directory already exists.
Hi,
Strange. Ok, please try go to Plugins > All Plugins > deactivate & remove plugin "Penci Shortcodes"
After that, go back to Appearance > Install Plugins > and re-install this plugin.
Best Regards,
PenciDesign
Was my idea, but I didn't found the plugin.
I had the same problem, so removed the plugin via ftp. Once that is done, you can re-install and it works fine.
Hi @Percasedescubrase,
Please send me:
- Your admin URL
- Your admin account ( username and password )
- Your FTP account ( FTP host, FTP username, FTP password ) or your hosting account ( hosting URL, username & password to login )
In a private reply - And we will take it a look on this help you.
Best Regards,
PenciDesign
I solved, thank you