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  Public Ticket #1915457
Plugin asking License. How to Activate that ?
Closed

Comments

  • polimernewsit started the conversation
    March 1, 2019 at 9:19am

    I installed all Plugin.. But Lot of Plugin Show Not Activated Need License. Like that .. Were Is ther Plugin License detail ? 

  •  2,699
    PenciDesign replied
    March 1, 2019 at 9:55am

    Hi,

    We've said about this issue here - please take it a look.


    Best Regards,

    PenciDesign

  • polimernewsit replied
    March 1, 2019 at 10:03am

    Now I Install Wordpress in My Aws Server . Now I did't config Domain In My Server Just i use Ip Address Rite Now.. I already Activate Pen News Theme . If i Config My Domain in My Server is any chance to Get any licence issue ?

  •  2,699
    PenciDesign replied
    March 1, 2019 at 10:06am

    Hi,

    If so, you can do it like normal. When you moved everything from test site to main site, let's remove the theme on the test site before activate the theme on your main site.


    Best Regards,

    PenciDesign

  • polimernewsit replied
    March 1, 2019 at 11:40am

    Is it Possiable to Change Theme name In File manager ? If i Chanhe Is Any Problem in Theme Updates ?? 

  • polimernewsit replied
    March 1, 2019 at 1:34pm

    Check this Image. I need Post Background Like Top Image.. But Now Bottom Image only Showing in My website . How to Change the Background ? Like Top Page ? I tried in General Color Opition But its Not Working for me 

  • polimernewsit replied
    March 1, 2019 at 1:43pm

    Check this image Too 

  •  501
    Penci replied
    March 2, 2019 at 2:57am

    Hi,

    Please send me your website managment information ( admin url site, username and password ) in order for me to have access to know the exact issue. We will take it a lock on this help you.

    Best Regards,

    PenciDesign

  •  501
    Penci replied
    March 2, 2019 at 3:00am

    Hi,

    About Change Theme name, we recommend that you do not edit the theme name.  You can not update theme after you change theme name.

    Please use child theme of PenNews theme.

    Best Regards,

    PenciDesign

  •   polimernewsit replied privately
  •  501
    Penci replied
    March 2, 2019 at 5:06pm

    Hi,

    I checked on your site.

    Do you want use background with widget and content ?

    If right, please go to customize > Genneral Options, then scrolldown and uncheck " Disable Padding Block & Widget." option as screenshot http://prntscr.com/msb1uh

    Best Regards,

    PenciDesign

  •  501
    Penci replied
    March 2, 2019 at 5:07pm

    Hi,

    I checked on your site.

    Do you want use background with widget and content ?

    If right, please go to customize > Genneral Options, then scrolldown and uncheck " Disable Padding Block & Widget." option as screenshot http://prntscr.com/msb1uh

    I config help you. Please check it again.

    Best Regards,

    PenciDesign

  • polimernewsit replied
    March 4, 2019 at 7:08am

    How to change This Font ? I tried in General Opition But its not Work ? 

  •  501
    Penci replied
    March 4, 2019 at 5:09pm

    Hi,

    If you want custom font size for related post & comments heading titltes, please go to Customize > Single Post Options, then scrolldown and change "Custom Font Size For Related Post & Comments Heading Titltes" option as screenshot http://prntscr.com/mt4wb5

    Change font size for title widgets, please go to Sidebar, then scrolldown and change "Custom Font Size" to any size you want as screenshot http://prntscr.com/mt4xd9

    Best Regards,

    PenciDesign

  • polimernewsit replied
    March 5, 2019 at 8:16am

    I am Not Asking About Size . I want to Change that Font Style 

  •  501
    Penci replied
    March 5, 2019 at 10:29am

    Hi,

    Please  go to Customize > Addtional CSS then add custom css to do that

    .post-title-box .post-box-title,
    .penci-block-vc .penci-block-heading .penci-block__title {
        font-style: italic;
    }

    You can change font site is italic to any font style you want. You can get font style here

    Best Regrds,

    PenciDesign

  • polimernewsit replied
    March 5, 2019 at 10:35am

    Oops .. I mean Font Family i want to change that Font 

  •  501
    Penci replied
    March 5, 2019 at 12:59pm

    Hi,

    please go to Customize > Sidebar then scrolldown  to "BLOCK TITLE AND WIDGET TITLE" and change font family , font weight, font size to any value you want as screenshot  http://prntscr.com/mtj2id

    Best Regards,

    PenciDesign

  • polimernewsit replied
    March 6, 2019 at 6:23am

    How to Change this Social share ? I don't Want Viber ? How to Change to facebook or whatsapp ??

  • polimernewsit replied
    March 6, 2019 at 8:29am

    I Given Editior Access to My Team.. Everyone can change the author Name , I don't Want to Give author Change access to My Editior . How to Remove that Box in Post Form ? 

  •  501
    Penci replied
    March 7, 2019 at 2:17am

    Hi,

    1/ Change this Social share

    If you want show/hide social share on block of vc, please go to Customize >  General Options > then scrolldown  to  "OPTIONS FOR SHOW/HIDE SOCIAL SHARING ON WPBAKERY BLOCKS LAYOUT" and show /hide social you want ( http://prntscr.com/mud7vt )

    If you want show/hide social share on single and page, please go to Customize >  General Options > then scrolldown  to  "SOCIAL SHARE BOX" and show /hide social you want ( http://prntscr.com/mud7zc )

    2/  About author,

    Default wordpress doesn't support change author ( http://prntscr.com/mud9ip ). It seems that use you plugin change it. If right, please deactive it.

    Best Regards,

    PenciDesign

  • polimernewsit replied
    March 7, 2019 at 5:46am

    i tried in But there is No plugin . Can u pls tell me tha plugin name on that 

  •  501
    Penci replied
    March 7, 2019 at 5:31pm

    Hi,

    Please try use  User Role Editor plugin

    If it doesn't work,  let's send me your website managment information ( admin url site, username and password ) in order for me to have access to know the exact issue. We will take it a lock on this help you.

    Best Regards,

    PenciDesign

  •   polimernewsit replied privately
  •  501
    Penci replied
    March 8, 2019 at 6:10pm

    Hi,

    We have received the login information, we will check and will respond as soon as possible.

    Best Regards,

    PenciDesign

  •  501
    Penci replied
    March 9, 2019 at 3:47am

    Hi,

    I install User Role Editor plugin on your site.

    I go to User > User Role Editor, choose Role and change its capabilities is editor and  lick "Posts", uncheck " edit_others_posts" option as screenshot  http://prntscr.com/mvc6jm, http://prntscr.com/mvc6o6

    Best Regards,

    PenciDesign

  • polimernewsit replied
    March 9, 2019 at 6:57am

    Thanks... Great Support :)

    I am Using AUTO LOAD PREVIOUS POSTS Opitions . There is No Limit On that We Nee Max Number Limit on Auto Load Post.. and I am Using Disqus Comment Plugin For Comment . In auto Load Disqus Working in 1st Post Only Its Not Support on others Posts

  •  501
    Penci replied
    March 9, 2019 at 4:19pm

    Hi,

    Unfortunately, currently this theme doesn't support Max Number Limit on Auto Load Post.

    I checked  on your site. It seems that you don't use Disqus Comment.

    Best Regards,

    PenciDesign

  • polimernewsit replied
    March 11, 2019 at 1:31pm

    Why Facebook And Youtube Count is Not Showing ?

  •  501
    Penci replied
    March 12, 2019 at 2:01am

    Hi,  

    I checked on your site. 

    Youtube:  you need insert as "channel/UC8Z-VjXBtDJTvq6aqkIskPg". I config help you  and saw it work fine.

    Facebook:

    I check your facebook access tokens  on developers facebook.

    I saw error message "To use 'Page Public Content Access', your use of this endpoint must be reviewed and approved by Facebook. To submit this 'Page Public Content Access' feature for review please read our documentation on reviewable features: https://developers.facebook.com/docs/apps/review."

    Please  read our documentation on reviewable features: https://developers.facebook.com/docs/apps/review. 

    Please check screenshot http://prntscr.com/mwlebl,http://prntscr.com/mwleip

    Best Regards,

    PenciDesign

  • polimernewsit replied
    March 14, 2019 at 6:40am

    Why Showing This error

  •  501
    Penci replied
    March 14, 2019 at 10:57am

    Hi,

    Thank you for your all feedback.

    It is small this issue on our code. I fixed it help you on our site. Please check it again.

    I will add more this fix to next update version of PenNews.

    Best Regards,

    PenciDesign


  • polimernewsit replied
    March 21, 2019 at 7:49am

    After New Update I can't Edit My Old Post and I can't add New Post Also .. Showing this issue 

  • polimernewsit replied
    March 21, 2019 at 7:50am

    TypeError: Cannot read property 'penci-gutenberg/text-padding' of undefined
        at zn (https://13.234.103.133/wp-includes/js/dist/editor.min.js?ver=9.0.11:55:45280)
        at https://13.234.103.133/wp-includes/js/dist/editor.min.js?ver=9.0.11:55:46071
        at Array.map ()
        at https://13.234.103.133/wp-includes/js/dist/editor.min.js?ver=9.0.11:55:45906
        at u (https://13.234.103.133/wp-includes/js/dist/editor.min.js?ver=9.0.11:12:3427)
        at https://13.234.103.133/wp-includes/js/dist/data.min.js?ver=4.2.1:1:6379
        at https://13.234.103.133/wp-includes/js/dist/editor.min.js?ver=9.0.11:55:109194
        at n (https://13.234.103.133/wp-includes/js/dist/data.min.js?ver=4.2.1:1:13036)
        at new r (https://13.234.103.133/wp-includes/js/dist/data.min.js?ver=4.2.1:1:13298)
        at zf (https://13.234.103.133/wp-includes/js/dist/vendor/react-dom.min.js?ver=16.6.3:69:258)

  • polimernewsit replied
    March 21, 2019 at 9:27am

    Admin Panel Getting Slow After New Update

  • polimernewsit replied
    March 21, 2019 at 10:19am

    Pls Fix This Issue ASAP . I want to Live MY Site With in 1 or 2 days

    Warning: Use of undefined constant REQUEST_URI - assumed 'REQUEST_URI' (this will throw an Error in a future version of PHP) in /var/www/vhosts/polimernews.com/httpdocs/wp-content/themes/pennews/functions.php on line 73

  •  501
    Penci replied
    March 21, 2019 at 4:48pm

    Hi,

    Please send me your website managment information ( admin url site, username and password ) in order for me to have access to know the exact issue. We will take it a lock on this help you.

    Best Regards,

    PenciDesign

  •   polimernewsit replied privately
  •  501
    Penci replied
    March 21, 2019 at 5:13pm

    Hi,

    I install Debug bar and query monitor plugin on your site.

    I saw error come from plugin ( http://prntscr.com/n1365j ). Please check php error on your site and deactivate all plugin error on your site.

    Best Regards,

    PenciDesign

  • polimernewsit replied
    March 21, 2019 at 5:52pm

    Few Hrs Before I saw This Error in My New Post. That Time I can't Create Any Post , May I know what is the Reason Of that ? 

    And Now I checked ur Snapshot Its Showing Few Error . Is it Really Big Issue ?

  •  501
    Penci replied
    March 22, 2019 at 2:43am

    Hi,

    1/ About Create Any Post, Don't worry about this issue.

    But i try create new post and i don't see error like you .

    Please check it again

    2/ Error php come from plugin, please  deactive the plugin or contact with author of plugin.

    Best Regards,

    PenciDesign


  • polimernewsit replied
    March 22, 2019 at 10:37am

    In auto Load Post. Video Thumbnail  Not Working in all Auto Load Posts. 1st Video Thumbnail Working Good But 2nd ,3rd Others Post Thumbanail Not Working 

    Check this Link

    https://13.234.103.133/54180-2/

    1st Post Video thumbnail is Working Good , Other Post Image also Working Good but Other Post Video Thumbnail Is Not Working

  • polimernewsit replied
    March 22, 2019 at 10:41am

    i checked my main page slow Query its showing some error .

    May i know Why 

    Plugin: penci-framework

  •  501
    Penci replied
    March 23, 2019 at 3:06am

    Hi,

    1/ In auto Load Post

    I checked the link https://13.234.103.133/54180-2/

    I saw  the post without image ( http://prntscr.com/n1qdc0, http://prntscr.com/n1qder  )

    2/ Slow Query, Don't worry about it, it's normal

    Please check this guide to know how to optimize on  your site 


    Best Regards,

    PenciDesign


  • polimernewsit replied
    March 25, 2019 at 5:44am

    I am Not Asking About Image , I am asking About Youtube Videos, Check Your Screenshot its Video Format Post.

  • polimernewsit replied
    March 25, 2019 at 7:08am

    Why Video thumbnail Is Not Showing ?

  •  501
    Penci replied
    March 25, 2019 at 5:07pm

    Hi,

    I try add  video format with post https://13.234.103.133/56356-2/.  

    After save, PenNews theme auto set video thumbnail to featured image as screenshot http://prntscr.com/n2r4hp

    Strang, I saw video thumbnail show on related post.

    Please check video  : https://wetransfer.com/downloads/147ace30aebe54aa8e0c9cea341403bf20190325170426/7a2c9db384d3c633949d00f792c71eb620190325170426/6060af


    Best Regards,

    PenciDesign

  • polimernewsit replied
    March 26, 2019 at 5:51am

    Pls Check This category

    https://13.234.103.133/category/%E0%AE%B5%E0%AF%80%E0%AE%9F%E0%AE%BF%E0%AE%AF%E0%AF%8B/

    This category post all In Videos ,, In Post Videos is Working Fine But Thumbnails only not Showing May I know Why ? 

    And i saw Your Video . pls Check that Video Again. 1st Videos Post Video Showing In That Post In 2nd Post I mean Auto load Post. In 2nd Post Video Is not Showing 

  •  501
    Penci replied
    March 26, 2019 at 4:49pm

    Hi,

    I checked with post format is video but not show thumbnail.

    It seems that image of featured image missing or error as screenshot

    http://prntscr.com/n38ayz, http://prntscr.com/n38a3s, http://prntscr.com/n38a98, http://prntscr.com/n38afw

    Please check post with https://13.234.103.133/wp-admin/post.php?post=106402&action=edit. You will see thumbnial show on admin http://prntscr.com/n38btz

    It seems that the issue is not from the  PenNews theme. you can try deactive all plugin come from PenNews theme and activate theme default ( Twenty Nineteen ). you will see same that.

    Best Regards,

    PenciDesign

  • polimernewsit replied
    March 27, 2019 at 6:31am

    Ok Will Check that, What is the Best and Suitable  Cache Plugin For  Pennews. now i am Using WP - Rocket 

  • polimernewsit replied
    March 27, 2019 at 7:34am

    .

  •  501
    Penci replied
    March 27, 2019 at 2:17pm

    Hi,

    You can try use WP - Rocket , w3 total cache, WP Super Cache plugin.

    Please check this  guide to know W3 Total Cache, WP Super Cache, WP Rocket Comparison

    Best Regards,

    PenciDesign

  • polimernewsit replied
    April 6, 2019 at 12:40pm

    Check Image 1 I Given 3 ADS in Per Post, I am Using Auto Load. After 1 post , 2nd Post 3rd post Ads Did't Showing? May i know Why ? 

    How to add ads in Auto Load Post ? 

  •  501
    Penci replied
    April 7, 2019 at 4:25am

    Hi,

    Is your ads working with ajax? Because some ads doesn't support load by ajax. Also, please let me know how you add your ads to posts?

    Best Regards,

    PenciDesign

  • polimernewsit replied
    April 9, 2019 at 6:16am

    Check this Image. did't now showing in Auto load Pages,

    and I want to add Post time In Post Meta Section (Near Post Date)

    How to add Post Time ? 

  • polimernewsit replied
    April 9, 2019 at 9:15am

    font getting different in one browser to other browser. check that image chrome Looking Fine But Firefox View Is Not Good and safari is Too bad how to fix this issue

  • polimernewsit replied
    April 9, 2019 at 11:04am

    In Safari Browser Website Now Looking Good ? May I know Why ?

  •  501
    Penci replied
    April 10, 2019 at 1:54am

    Hi,

    1/ About Safari Browser , I checked  and saw your website work fine, please check screenshot  http://prntscr.com/n9u77x

    2/ About color difference between chrome and firefox, I think it has to do with the way the browsers handle color management and color profile support. These might provide you with some further insight:

    https://bholley.wordpress.com/2008/09/12/so-many-colors/

    http://code.google.com/p/chromium/issues/detail?id=143 53

    Using embedded color profiles may be a partial solution if it’s important. See http://en.wikipedia.org/wiki/Color_management#Embeddin

    Best Regards,

    PenciDesign

  •  501
    Penci replied
    April 10, 2019 at 2:00am

    Hi,

    Add Post time, unfortunately, this theme doesn't support show post time. We will consider to add more this feature in the next update version of PenNews. I'm not sure it will be added but i'm sure we will consider about this.

    Currently, this theme doesn't support ads  with automatic loading of previous records. Because automatic loading of previous records use ajax and officially Google doesn't support ads in AJAX based content. We will find more about this, if there is solution - we will write a solution for all customers

    Best Regards,

    PenciDesign


  • polimernewsit replied
    April 10, 2019 at 5:57am

    I am Not Asking About Browser Color ? Font Style will changed on Every Browser. In chrome Working Good, Firefox and safari Font Style is Looking Bad Pls Check my Snapshot  

  • polimernewsit replied
    April 10, 2019 at 6:02am

    In Safari Browser  Front Page Top looking Fine . Scroll down and check Its Something Missing

  •  501
    Penci replied
    April 10, 2019 at 4:44pm

    Hi,

    It seems that Safari Browser for windows,  please check your site with safari on macbook.

    Please check screenshot  

    http://prntscr.com/na5tzq : on chome

    http://prntscr.com/na5um7  on Firefox 

    I don't see different font style chome and Firefox 

    Please send me your video you check font style on chome and Firefox , and show me exactly the difference between them. I will check it help you.


    Best Regards,

    PenciDesign


  • polimernewsit replied
    April 11, 2019 at 7:20am

    Check my snapshot

  •  501
    Penci replied
    April 11, 2019 at 3:53pm

    Hi,

    It cause by Browser  Firefox .

    I checked most of theme and saw same result

    Theme avada: https://avada.theme-fusion.com/

    http://prntscr.com/namnjh on  Chome

    http://prntscr.com/namnr6 on Firefox


    Theme newspaper : https://demo.tagdiv.com/newspaper/

    http://prntscr.com/namojc on  Chome

    http://prntscr.com/namocd on Firefox

    Please check it again.


    Best Regards,

    PenciDesign


  • polimernewsit replied
    April 30, 2019 at 8:58am

    I need Pennews HTML and Css Files i want to change My Core Language. i have lot of issue with wordpress so i want to move my site to Core PHP. I ready to Pay Amount For Your HTML Files. Pls Reply ASAP.

  •  501
    Penci replied
    April 30, 2019 at 4:09pm

    Hi,

    Ok. Please add leader of our custom work team via skype:    kang120889

    And you can talk with him there.

    Best Regards,

    PenciDesign


  • polimernewsit replied
    May 1, 2019 at 7:36am

    Ask him to accept My Skype Request And I need Html File Urgently