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  Public Ticket #1917727
Unable to edit post
Closed

Comments

  • fairstockindia started the conversation

    We are unable to edit the post even-though i am admin. It is telling - "Sorry, you are not allowed to edit this post.". Attached the screenshot for your reference.h


    Kindly let us know what is the issue, pls help us in resolving it.

  •  501
    Penci replied

    Hi,

    Strange,

    Make sure that role  of your user is administration.

    then try deactivated all plugin ( excrept plugins come form the theme and try it again ) - If it work, let's enable each plugin to check what's plugin caused this issue.

    If it doesn't work,  let's send me your website managment information ( admin url site, username and password ) in order for me to have access to know the exact issue. We will take it a lock on this help you.

    Best Regards,

    PenciDesign

  •   fairstockindia replied privately
  •   fairstockindia replied privately
  •  501
    Penci replied

    Hi,

    I checked on your site. I saw home page error layout. I config help you. Please check it again.

    Strange, i create new post and edit post. But i don't see error "Sorry, you are not allowed to edit this post". Please check screenshot http://prntscr.com/mtbo77http://prntscr.com/mtbo9o

    I only see  your site don't load tinymce-plugin-form-button.min.js file come from jetpack plugin as screenshot http://prntscr.com/mtbom3

    Best Regards,

    PenciDesign


  •  501
    Penci replied

    Hi,

    About another problem, I'm clear about this issue. Please send me about this issue . I will check it again.

    Best Regards,

    PenciDesign

  • fairstockindia replied

    No, still i am facing the issue. I want to add a new post, but it is saying you are not allowed.

  • fairstockindia replied

    Attached one more screenshot for the same

  •  501
    Penci replied

    Hi,

    Please deactivated all plugin ( excrept plugins come form the theme and try it again ) - If it work, let's enable each plugin to check what's plugin caused this issue.

    Best Regards,

    PenciDesign

  • fairstockindia replied

    tried deactivating plugins, no luck. It is not working still now. can u guide me the next step?

  • fairstockindia replied


    Just to give you headsup - its working fine

  •  501
    Penci replied

    Hi,

    If it doesn't work,  let's send me your website managment information ( admin url site, username and password ) in order for me to have access to know the exact issue. We will take it a lock on this help you.

    Best Regards,

    PenciDesign