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  Public Ticket #1934741
404 not working normally
Closed

Comments

  • rnbjunk started the conversation

    Hello guys

    I’ve still a big issue on my site. When i search for an unexistent url like this https://www.rnbjunk.com/dahshdas/ The theme does not show the 404 page error, or the 410, but it shows a kinda “cached” homepage, with articles of yesterday. This issue happens on multiple browser. I need to fix that urgently, because google can penalize my site with this stuff. Also if i write https://www.rnbjunk.com/f it redirects me to a post beginning with f, and doesn’t show an error message.

    Please help me out, i’m disposed to pay out for a good help with this issue.

  •  501
    Penci replied

    Hi,

    I check  url error "https://www.rnbjunk.com/dahshdas/" on your site.

    I saw  your site show 404 page as screenshot http://prntscr.com/mych1f

    this theme support add latest new on 404 page. If you want hide latest new on 404 page, please go to Customize >  404 page option then check "Disable latest new" option as screenshot http://prntscr.com/mychy2

    Best Regards,

    PenciDesign

  •   rnbjunk replied privately
  • rnbjunk replied

    Now the site doesn't show on the broswers.


    I SUSPECT PROBLEM IS WITH SSL OR SOME REDIRECTS

  •  501
    Penci replied

    Hi,

    I checked on your site and i saw 404 page work fine.

    Please  delete cache and  try go to Dashboad > Settings > Permalinks  then  choose Common Settings is post name and save change as screenshot http://prntscr.com/mysha4

    Please check video attachement

    Best Regards,

    PenciDesign

  • rnbjunk replied

    I've made what you suggested, but problem still persist. Here is a video of the screen, in multiple brosers same problem, with different results.


  •  501
    Penci replied

    Hi,

    Please deactivated all plugin ( excrept plugins come form the theme and try it again ) - If it work, let's enable each plugin to check what's plugin caused this issue.

    If it doesn't work,  let's send me your website managment information ( admin url site, username and password ) in order for me to have access to know the exact issue. We will take it a lock on this help you.

    Best Regards,

    PenciDesign

  • rnbjunk replied

    We resolved the case thanks to Cloudflare Support

    It was a problem with integration of PWA on the site.

    Thanks for help. I'll open a ticket for few more question about other issues.