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  Public Ticket #1935345
Instagram Social Link
Closed

Comments

  • yra3000 started the conversation
    March 15, 2019 at 7:06pm

    My instagram followers suddenly stopped showing on the social counter widget. If I click it it still goes to the correct IG account but it shows 0 followers when I have 15k

  •  501
    Penci replied
    March 16, 2019 at 2:25am

    Hi,

    Make sure that you inserted "Instagram Access Token" as screenshot http://prntscr.com/myk3p2

    If it doesn't work,  let's send me your website managment information ( admin url site, username and password ) in order for me to have access to know the exact issue. We will take it a lock on this help you.

    Best Regards,

    PenciDesign

  •   yra3000 replied privately
  •  501
    Penci replied
    March 17, 2019 at 5:56am

    Hi,

    Thank your for your all feedback.

    It is small this issue on our code. I fixed it help you on your site. Please check it again.

    I will add more this fix to the next update version of PenNews.

    Best Regards,

    PenciDesign


  • yra3000 replied
    March 17, 2019 at 8:10am

    The Instagram seems to be working but the facebook is still not working

  •  501
    Penci replied
    March 17, 2019 at 2:28pm

    Hi,

    I checked  your facebook access tokens  on developers facebook.

    It seems that  your access tokens error as screenshot  http://prntscr.com/mz2590,http://prntscr.com/mz25di

    Please  check again with facebook access tokens  then check facebook access tokens  on developers facebook

    Best Regards,

    PenciDesign