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  Public Ticket #1963132
Reset a demo and import a new one
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Comments

  • Magg0t started the conversation

    Hello,

    I have an issue with reseting my theme.

    I had install one, and starting some customization, but finally found that another demo would be better after all.

    I install the pulggin to reset my theme, but it seems that some customisation I've made are still here.


    Plus I don't find the demo I'm looking for it's the classic one attached.


    Thanks for your help.

    Havea great day!

    Magali



  •  2,699
    PenciDesign replied

    Hi,

    To switch to another demos, please check the guide here


    Best Regards,

    PenciDesign

  • Magg0t replied

    Hi,

    Thanks for your quick answer ! I missed this part, and it's almost work now !

    >> After switch to another demo, you need to select again your main navigation. Let's go to Appearance > Menus >                   create/select a menu > scroll down to bottom > and check to "Primary Menu"

    But it seems the reset does not work compeltky because I have still customisation from my last demo.

    See attached the menubar is not at the same place than the default demo I choose, plus the slider is not the same as well. How can I clear everything?

    thanks

  •  2,699
    PenciDesign replied

    Hi,

    Hmm, If so, please go to:

    Customize > Logo and Header Options > Header Layout > select header style you want to use there.

    Customize > Featured Slider Options > on "Featured Slider Style" > select slider style you want to use.


    Best Regards,

    PenciDesign

  • Magg0t replied

    Hi,

    Whati s weird is that when I'm in the custom mode, I see a mix between the new demo I upload and my old customisation.

    But when I go on the website to preview the modification I see the default theme.... (My website is in maitenance mode)  How can I know which mode is the good one ? (preview or custom)

    Many thanks

  •  2,699
    PenciDesign replied

    Hi,

    Please make sure you've clearly all the cache before check it againsmile.pngThat's caching issues.


    Best Regards,

    PenciDesign

  •   Magg0t replied privately
  •   Magg0t replied privately
  •   Magg0t replied privately
  •  2,699
    PenciDesign replied

    Hi,

    I'm not clearly about what's issues you got there. Can you tell me more about this?

    If you mean about create a category mega menu, let's check this video tutorial to know how to do that.


    Best Regards,

    PenciDesign

  •   Magg0t replied privately
  •  2,699
    PenciDesign replied

    Hi,

    I just checked your site and I'm sure that's 100% issues from the cache of your hosting.

    It even doesn't show the admin bar when I logged in: http://prntscr.com/n8m83v

    So, please contact with your hosting provider and requirements them clearly all the cache for your site.

    That's not issues related with the theme.


    Best Regards,

    PenciDesign

  • Magg0t replied

    Hello,

    Thank you for your answer. I never see, even before, and administration bar on the top of my website ?

    I contact my hosting support and they said they don't keep any cache on their servers. And it's probably a problem with wordpress :( I'm lost with this issue...

    Do you think if I delete everything and re-install the theme the error can go away ?

    Magali

  • Magg0t replied

    Additional info :

    I don't even have a repertories wp-content/cache to delete manually... :/

  •   Magg0t replied privately
  •   PenciDesign replied privately