Join the Soledad Facebook Users Group here
for Share, assistance, discussion, and Updates related to Soledad WordPress Theme.

If you can't create a new ticket - you can send us an email via our contact form and we will get back to you.

Okay
  Public Ticket #1995214
WPbakery page builder
Closed

Comments

  • TakumaKaito started the conversation

    Hi, I already purchased the theme Soledad and it came with the page builder, WPbakery Page Builder, which i have been using for almost a year now just fine. However, i did some updates within Wordpress and now the page builder does not work. I go to settings for the page builder and it says to activate the builder or if I don't have a license then i have to purchase it... The attachment shows what happens when i try use the editor on my website and i also have the product code when i purchased it.

  •  2,700
    PenciDesign replied

    Hi,

    You can try update WPBakery Page Builder to latest version to fix it, to update WPBakery Page Builder, please do following steps:

    1/ Download latest version of WPBakery Page Builder from this URL - click to download it.

    2/ Go to Plugins > All Plugins > deactivate & delete old version of WPBakery Page Builder.

    3/ Upload latest version of WPBakery Page Builder you got on step 1 - And you will get latest version of this plugin.

    After that, if it still doesn't work, maybe you need to deactivate all plugins ( except plugins come from the theme & WPBakery ) and try it again. If it work, let's enable each plugin to check what's plugin caused this issue.


    Best Regards,
    PenciDesign

  • TakumaKaito replied

    Hi another question. For the main menu bar, I wanted to do what is shown per attached file. Is there no possible way to do that with this theme?

    Having the About, Contact, and how to start a blog top right menu side. While the logo is centered, with the rest of the menu items being centered as well?

    Thank You

  •  2,700
    PenciDesign replied

    Hi,

    For menu display at the top left, I think you can use Topbar Menu to do that.

    Please do following steps:

    1/ Go to Appearance > Menus > create a new menu for your topbar > scroll down and check to "Topbar Menu" at the bottom.

    2/ Go to Customize > Topbar Options > and check to "Enable Topbar Menu"

    For the center logo & menu, you can use Header Style 5 to do that, select it via Customize > Logo and Header Options > Header Layout.


    Best Regards,

    PenciDesign

  •   TakumaKaito replied privately
  •  2,700
    PenciDesign replied

    Hi,

    Please show me your site url to I can take it a look.

    Also, I see your support is expired. Please renew the support to keep support from ussmile.png

    Hope you can understand that's the terms of Envato Market and we can't violate it.


    Best Regards,

    PenciDesign

  • TakumaKaito replied

    my website url is https://lifeinseries.com/

  •  2,700
    PenciDesign replied

    Hi,

    I just checked your site and I didn't see any issue on that. Check this image: http://prntscr.com/o08kxs

    Seem that's caching issue. No worries.


    Best Regards,

    PenciDesign