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  Public Ticket #2010602
Mobile Website
Closed

Comments

  • floridamanontherun started the conversation
    May 14, 2019 at 2:08pm

    When customizing my site, the customizer displays the correct responsive design for my website on mobile. However, when visiting the site on my mobile device (Google Pixel 2 XL) the mobile site displays a very basic WordPress layout design. I don't see any way to change this or make sure that the mobile site I see in customizer shows up. 

  • floridamanontherun replied
    May 14, 2019 at 2:11pm

    This is a screenshot of what I see when visiting my site

  •  501
    Penci replied
    May 15, 2019 at 1:59am

    Hi,

    Please deactivated all plugin ( excrept plugins come form the theme and try it again ) - If it work, let's enable each plugin to check what's plugin caused this issue.

    If it doesn't work,  let's send me your website managment information ( admin url site, username and password ) in order for me to have access to know the exact issue. We will take it a lock on this help you.

    Best Regards,

    PenciDesign

  • floridamanontherun replied
    May 15, 2019 at 5:29pm

    Deactivating the plugins did not work. 

    When looking at the page in mobile, if I click the link at the bottom that says view full site it does display the site correct. 

  •  501
    Penci replied
    May 16, 2019 at 2:19am

    Hi,

    Please  send me your website managment information ( admin url site, username and password ) in order for me to have access to know the exact issue. We will take it a lock on this help you.

    Best Regards,

    PenciDesign