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  Public Ticket #2019965
The theme installation does not work
Closed

Comments

  • carineclima started the conversation
    May 22, 2019 at 6:27am

    Dear PenNews,
    Its been a week that I bought my theme with you. Since then I am trying to upload the theme to my wordpress account. However, it does not upload the theme, instead its download a file named "updated.php" which i cannot open and I have no idea what it stands for. I already checked with my host some details. My php is on the last version (7.3) as well as my MySQL (5.6.42) and Wordpress (5.2.1). So I have no idea what this is about and I really just want to UPLOAD my theme into my wordpress account. Otherwise I want my money back.

    I am looking forward to your response.
    Best regards,

    Carine Lima

  •  501
    Penci replied
    May 22, 2019 at 6:49pm

    Hi,

    Please send me your website managment information ( admin url site, username and password ) in order for me to have access to know the exact issue. We will take it a lock on this help you.

    Best Regards,

    PenciDesign

  •   carineclima replied privately
  •  501
    Penci replied
    May 23, 2019 at 2:10pm

    Hi,

    I install and active theme and plugin come from pennews theme.

    If you want import demo .please go to Dashboard > PenNews > Import Demo Data.

    Best Regards,

    PenciDesign

  • carineclima replied
    May 27, 2019 at 1:16pm

    Dear Penci Design,


    I replied with my account information on Thrusday (23.05.2019).

    Do you have any update about this issue?


    Thanks,

    Carine Kratzsch

  •  501
    Penci replied
    May 28, 2019 at 2:33am

    Hi,

    I installed and active theme and plugin come from pennews theme.

    If you want import demo .please go to Dashboard > PenNews > Import Demo Data.

    Best Regards,

    PenciDesign

  • carineclima replied
    May 28, 2019 at 8:09am

    Hi,

    I saw that you have uploaded one of the theme from PenNews.

    But I want to have this theme for my website: http://pennews.pencidesign.com/pennews-technology-news/http://pennews.pencidesign.com/pennews-technology-news/


    The tech news. Could you please upload this one instead of the standard theme of Pennews?

    Thank you
    Carine

  •  501
    Penci replied
    May 29, 2019 at 1:56am

    Hi,

    I import demo technology news help you ( http://pennews.pencidesign.com/pennews-technology-news/ ). 

    Please check it again.

    Best Regards,

    PenciDesign

  • carineclima replied
    May 29, 2019 at 8:40am

    Hi,

    YES! It works, thank you!! :)