1/ Deactivate all plugins and check it again. If it work, let's enable each plugin to check what's plugin caused this issue.
2/ If point 1/ still doesn't work - let's contact with your hosting provider and ask them about this. Seem the hosting has been blocked for edit htacess file or something else similar..
Dear Support Team,
If I change the permalink other than plain and then try to add an image in a new post, I am getting this error:
"The response is not a valid JSON response."
Kindly check.
Hi,
The permalink issues doesn't related with the theme.
I see much customers use WordPress ( not use our themes ) put this issues before on the forum of Wordpress.org.
You can try with this guide to fix it:
https://prooblogging.blogspot.com/2019/01/not-valid-jason-response.html
Best Regards,
PenciDesign
Dear Team,
What is the default .htaccess file you provide to the user for this theme?
Hi,
The theme doesn't contain with htaccess file.
The htaccess file come from WordPress itself, by default here is the content of htaccess file:
# BEGIN WordPress <ifmodule mod_rewrite.c=""> RewriteEngine On RewriteBase /soledad/ RewriteRule ^index\.php$ - [L] RewriteCond %{REQUEST_FILENAME} !-f RewriteCond %{REQUEST_FILENAME} !-d RewriteRule . /soledad/index.php [L] </ifmodule> # END WordPressBest Regards,
PenciDesign
Dear Support Team,
I have installed the plugin. Still the issue persists.
Please help.
Hi,
Hmm, please try:
1/ Deactivate all plugins and check it again. If it work, let's enable each plugin to check what's plugin caused this issue.
2/ If point 1/ still doesn't work - let's contact with your hosting provider and ask them about this. Seem the hosting has been blocked for edit htacess file or something else similar..
Best Regards,
PenciDesign