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  Public Ticket #2072310
incomplete installed
Closed

Comments

  • afriadirosdi started the conversation
    July 7, 2019 at 4:03pm

    I uploaded / installed the Soledad v.6.3.1. But Failed. 

    Please guide me.

    Thank you



  •  2,700
    PenciDesign replied
    July 8, 2019 at 2:43am

    Hi,

    You need to extract that package file and use soledad.zip for your install.

    Please check more here


    Best Regards,

    PenciDesign

  • afriadirosdi replied
    July 8, 2019 at 12:24pm

    still fail.

    I have success installed. but when I activated soledad, my website not work. 


    This instruction: The site is experiencing technical difficulties. Please check your site admin email inbox for instructions.


  •  2,700
    PenciDesign replied
    July 8, 2019 at 2:22pm

    Hi,

    Seem your site has a plugin required with your old theme and that plugin can't work if you install another theme.

    Please go to Plugins > All Plugins > and deactivate all plugins required with your old theme and check it againsmile.png


    Best Regards,

    PenciDesign