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  Public Ticket #2088678
wordpress update
Closed

Comments

  •   Mimssen started the conversation
  •  501
    Penci replied
    July 22, 2019 at 3:18am

    Hi,

    Please send me: 

    - Your admin url 

    - Your admin account ( username and password ) 

    - Your FTP account ( include FTP host, FTP username, FTP password ) - or your hosting account. 

    In a private reply.

    I will check it help you. 

    Best Regards,

    PenciDesign

  •   Mimssen replied privately
  •  501
    Penci replied
    July 23, 2019 at 1:57am

    Hi,

    I checked on your site and i don't see error.

    It seems that before you use old PenNews theme and after update your website work fine.

    Don't worry about the issue.


    Best Regards,

    PenciDesign

  •   Mimssen replied privately
  •  501
    Penci replied
    July 24, 2019 at 2:48pm

    Hi,

    First, you need to delete old  wp bakery page builder plugins.

    Please go to admin page > Plugins > All Plugins > deactivate & delete  the plugin

    After that, go to Appearance > Install Plugins > re-install & active the plugin you want to use.

    Best Regards,

    PenciDesign