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  Public Ticket #2125026
Top Instagram
Closed

Comments

  • wstrading started the conversation

    My top Instagram widget is not displaying. It is displaying "No images found! Try some other hashtag or username" I have tried many different options but am seeing the same result. It is still displaying in the sidebar.

  • wstrading replied

    Edit: The one in the sidebar is no longer working

  •  2,699
    PenciDesign replied

    Hi,

    I didn't see any Instagram widget on your sidebar.

    Also, have you do following guide for how to config instagram here?


    Best Regards,

    PenciDesign

  • wstrading replied

    Yes, It was working and all the sudden it stopped.

  • wstrading replied

    I took it down b/c it wasn't showing up.

  •  2,699
    PenciDesign replied

    Hi,

    Seem your hosting IP has been blocked by Instagram. That makes Instagram images cant' load for your site. No problems, you can install this plugin: https://wordpress.org/plugins/instagram-feed/ 

     After that, go to Dashboard > Instagram Feed > connect with your Instagram account and use shortcode from that plugin to display it.

    Best Regards, 

    PenciDesign 

  • SBpov replied

    Hi, I'm having the exact same issue with my IG slider. 

    I'm a bit confused when you said "IP has been blocked by Instagram"? 

    I don't see any issues with my Instagram; and seeing there are a few of us with the same problem, I'm thinking this is a theme issue? 

    I'm a bit hesitant having to install yet another plugin when this should be working via the theme itself?

    Note: This has happened with previous theme updates in the past. I only ran the latest theme update couple of days ago, so it is again relevant with the timing. 
    I tried clearing cache and restarting my laptop numerous times as this trick would work in the past, but this time nothing helped.

    Please advise; thanks.

  •  2,699
    PenciDesign replied

    Hi @SBpov,

    Of course we've checked it before I said the reply.

    We've checked it on our site also, and I see when much users request to Instagram in a fixed time - Instagram will auto blocked IP of hosting for that site and you need to use Instagram Token to connect to Instagram again.

    That's why I recommend you & other customers use plugin: https://wordpress.org/plugins/instagram-feed/ 

    In the next update version of Soledad, we will add more compatible from the theme with that pluginsmile.png Make it display better.


    Best Regards,

    PenciDesign

  • SBpov replied

    Thank you for explaining this. I did the plugin and it's working. But yes, I would definitely prefer a fix on the original theme plugin in the upcoming updates. 

    Less plugins on my site, the better :)

    Thanks again!