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  Public Ticket #2165343
Access Token Key | Envato Code
Closed

Comments

  • MacVista started the conversation
    September 26, 2019 at 5:00pm

    Hi Envato, 

    I have purchased PEN theme and successfully built website. Recently, I changed by hosting and WP is asking for key.  Unfortunately, I lost my key and need that. 

    Is the key is only  for one time use?

    Does website hosting / re- installation of Wp need to but new key.? 


    I'm following instruction from this article 

    https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code-

    please help. 


    Best, Shiv











     




  •  501
    Penci replied
    September 27, 2019 at 2:06am

    Hi,

    Please send me your website managment information ( admin url site, username and password ) in order for me to have access to know the exact issue. We will take it a look on this help you.

    Best Regards,

    PenciDesign