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  Public Ticket #2179671
Can't zoom in/out the website's view
Closed

Comments

  •  1
    ICEknigh7 started the conversation

    For some reason, I can't zoom in/out by holding Contril and moving the mouse's wheel up and down.

    This is a standard function in web browsers and I don't know why it seems disable itself in my website when PenNews is active. How can I reactivate it?

  •  501
    Penci replied

    Hi,

    we have never met this case. I checked on  your demo and some site of customer and i saw the feature work fine.

    Please deactivated all plugin ( excrept plugins come form the theme and try it again ) - If it work, let's enable each plugin to check what's plugin caused this issue.

    Best Regards

    PenciDesign

  •  1
    ICEknigh7 replied

    I've deactivated every plugin and it still happens, so it's not plugin related.

  •  1
    ICEknigh7 replied

    Was something else done when trying to fix the "jumping" header? The site also scrolls way too much when using the mouse wheel.

    https://pencidesign.ticksy.com/ticket/2168393/

  •  501
    Penci replied

    Hi,

    About zoom in/out, i checked, it appears that the issue cause by Smooth Scroll , i go to Customize > General Options then scrolldown and uncheck "Enable Smooth Scroll" option

    Please check it again

    About header, sorry, i'm not clear about the question, please tell me about the issue. I will check it help you.


    Best Regards,

    PenciDesign

  •  1
    ICEknigh7 replied

    It looks like it is indeed a problem when "Enable Smooth Scroll" is turned on. Is there a way to fix it?

  •  501
    Penci replied

    Hi,

    Thank you for your all feedback.

    It appears that browser update and it conflict with Smooth Scroll module of PenNews.

    We will consider about the issue and update this fix to the next update version of PenNews theme.

    Don't worry about the  issue. Your site still work fine when disable smoth scroll.


    Best Regards,

    PenciDesign