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  Public Ticket #2210985
Instagram feed widget not work
Closed

Comments

  • MircoDiMarcello started the conversation
    November 11, 2019 at 11:23am

    Hi, first of all thank you for this excellent theme!

    I have a problem with Soldedad Instagram Feed. Images are not visible.

    I have created token but not work.

    Can you help me?

    Thanks

  •  2,700
    PenciDesign replied
    November 12, 2019 at 2:53am

    Hi,

    Thank you for loving our theme.

    As I checked on your site - it working fine: http://prntscr.com/pvobij


    Best Regards,

    PenciDesign

  • MircoDiMarcello replied
    November 12, 2019 at 8:51am

    Thank you but I don't see this.

    You can view result on attach. This is on chrome browser on desktop but I have the same result on Safari (Mac and ios) and Firefox! :(

  •  2,700
    PenciDesign replied
    November 12, 2019 at 3:09pm

    Hi,

    Strange, I've checked on 3 different computers and I see it's normal.

    Can you check again on another computer?


    Best Regards,

    PenciDesign

  • MircoDiMarcello replied
    November 12, 2019 at 5:04pm

    Sure. I've checked from my iPhone, iPad, my Mac at home and from many pc in my office.

    Same result. :(

  • MircoDiMarcello replied
    November 12, 2019 at 6:17pm

    UPDATE:

    If I select "username" don't show image.

    If I select "hashtag" I can see image.

  •  2,700
    PenciDesign replied
    November 13, 2019 at 3:29am

    Hi,

    Strange, please try do following steps to check it again:

    1/ Go to Appearance > Widgets > remove the currently Instagram widget.

    2/ Drag & drop the widget again to your sidebar > fill your username and create a new Token & config it and save it.

    3/ Clear all the cache and check it again.

    I can see this working fine on my-end, so I think that's something caching on your site.

    Best Regards,

    PenciDesign

  • MircoDiMarcello replied
    November 13, 2019 at 1:30pm

    Problem solved. It was due to the SG Optimizer plugin. Turning it off now everything works. Thanks for your patience.