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  Public Ticket #2235399
Remove Soledad Logo
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Comments

  • DianaSadiku started the conversation

    Hi, how can I remove the Soledad logo in the header in my wordpress, I have purchased the full theme. 

    Could you tell me or help me to remove it somehow,

    thank you

  •  2,699
    PenciDesign replied

    Hi,

    You can replace it with your logo image via Customize > Logo and Header Options > "Upload Logo" & "Logo for Vertical Mobile Nav"

    If you looking for complete remove the logo, please show me your site URL to I can take it a look on this.


    Best Regards,

    PenciDesign

  • DianaSadiku replied

    Hi,

    I still have my theme in local host, I can show it to you by this screen shot, that there is nowhere, where to remove the ''Soledad'' logo. And to leave it just like that. Then the menu would go up to the top of the screen ( that's how I want to customise it ) 

    here you have the photo ... the Logo

  •  2,699
    PenciDesign replied

    Hi,

    Ok, if so, please try add more this code to Customize > Custom CSS to do that:

    #header .inner-header{ display: none; }
    

    Best Regards,

    PenciDesign

  • DianaSadiku replied

    Thank you so much, you made it very easy for me.

    Thank you again, now i'm happy with overall how my theme looks like.

  •   PenciDesign replied privately
  •   DianaSadiku replied privately
  •   PenciDesign replied privately
  • DianaSadiku replied

    Hi there it's me again, can you show me how to remove specific posts or categories from homepage? I tried to go customize>Exclude specific categories from latest posts on Homepage, and then I typed there the slug or the tag of the Category I did not wanted to show up, and it didn't hide, I tried to write the title of the category but it didn't work either. Can you tell me is there any other way I could remove 2 categories I don't want them to be there, from the homepage. Sorry if I'm asking too much or something.

    Thank you for the support you guys give.

  •  2,699
    PenciDesign replied

    Hi,

    If you're using Elementor or WPBakery plugin to build your homepage, you need to edit latest posts element and check options from this element to exclude specific categories from latest posts.

    If you're using Customize to build your homepage, please send me your site admin URL and admin account ( username and password ) - in a private reply. I will take it a look on this help you.


    Best Regards,

    PenciDesign


  • DianaSadiku replied

    I still have my theme in local host, here you'll see that ''kontakti'' and under that is another page called '' rreth nesh'' which I would like to now show on homepage. idk what to do:(

  •  2,699
    PenciDesign replied

    Hi,

    Hmm, I need to see the site to check what's wrong.. I can't check anything with an imagefrown.png

    No worries, let's ignore it. When you done and upload your site to online - come back here and show me your site URL and I will take it a look on this help you. It's not take much timesmile.png


    Best Regards,

    PenciDesign

  • DianaSadiku replied

    Hi there, I hope you are doing well

    I wanted to ask you, if you could help me to change the name of the ( load more button) and change it in my language.

    I couldn't find it so i wanted to ask you. 

    Thank you so much for the support:)

  •  2,699
    PenciDesign replied

    Hi,

    You can change it via Customize > Quick Text Translation.


    Best Regards,

    PenciDesign

  • DianaSadiku replied

    Hi there, I wanted to ask you, Could I open multiple blogs, with the multiple themes that came with the first purchase I made with this compay. Soledad or Elementor idk which one was it. 

    thank you

  •  2,699
    PenciDesign replied

    Hi,

    No - you can't.

    With each website, you need to buy a regular license for use it.

    Example: 

    If you want to use this theme for 3 websites, you need to buy 3 regular licenses.

    If you want to use this theme for 5 websites, you need to buy 5 regular licenses.

    If you want to use this theme for 8 websites, you need to buy 8 regular licenses.

    Each license will give you one activate for a websitesmile.png

    Best Regards,

    PenciDesign

  • DianaSadiku replied

    Hi, I have asked you before about removing soledad logo in the desktop view from computer in the header. I followed instructions and I had remove it.

    but when I look it from phone perspective it is still there and it is not going away. 

    here it is in the picture. Could you help me remove it.

    thank you a lot :)

  • DianaSadiku replied

    another question as well, When I first purchased the theme, widgets weren't like this, the table keep in touch. 

    same table appears for Instagram as well as for Facebook too . The design was different when I purchased it in the beginning locally, now that I transferred  it in Host, a lot of things like this have changed too, in comparison to how it was locally :(

    should I transfer the theme again from the beginning, to see if it will upload the same as it was before locally, or idk what to do:( I really liked how it was before.

    sorry for long paragraphs :(

  •  2,699
    PenciDesign replied

    Hi,

    1/ Please try add more this code to Customize > Custom CSS to remove the logo on mobile navigation:

    #sidebar-nav-logo{ display: none; }
    

    2/ It seems your customization data has been lost when you moved your site to host. Please do following steps to get it back:

    a) Install plugin Customizer Export/Import for both sites: on locally & live site.

    b) Go to local host > Customize > Export/Import > and export the customization data > you will get a .dat file.

    c) Go to live site > Customize > Export/Import > and import the .dat file you got on step b.


    Best Regards,

    PenciDesign

  • DianaSadiku replied

    O gosh you saved me so much time. 

    I'm so happy it is the way I changed it in locally before.

    thank you a lot again :) 


  • DianaSadiku replied

    I posted a question, but I fixed it now, didn't know how to delete it, so I edited this section hah.

    thank you, and sorry at the same time :)


  • DianaSadiku replied

    Hi there, I've transferred the theme from local to host. 

    But in the header menu, like ''homepage, or hair, skin etc'' when I click on them it doesn't open up the primary menu homepage but error.

    in these links

    thank you so much for the support :)


  •  2,699
    PenciDesign replied

    Hi,

    Please show me your site URL to I can take it a look.


    Best Regards,

    PenciDesign

  • DianaSadiku replied

    should I send to you my wp admin logs password and all that right? because I have the site in coming soon mode idk what to do :/ 

    thank you a lot :)

  •  2,699
    PenciDesign replied

    Hi,

    If your site in coming soon mode, please send me your site admin URL and admin account ( username and password ) - in a private reply. And I will check it help you.


    Best Regards,

    PenciDesign

  •   DianaSadiku replied privately
  •  2,699
    PenciDesign replied

    Hi,

    1/ About the link on the menu - I've fixed it help you - you need go to Dashboard > Settings > Permalink > and save it again to helps htaccess file update.

    2/ To do that, you can use Custom Link from Appearance > Menus > and do a settings like this:

    http://prntscr.com/r6ywg5

    3/ With About US and Contact US - you should use it as posts - not posts because it's independence pages.

    I just moved it to pages help you:

    http://ebukura.com/kontakti/

    http://ebukura.com/rreth-nesh/

     and you can add this pages to your menu here


    Best Regards,

    PenciDesign

  • DianaSadiku replied

    omggg thank you thank you so much, I'm so happy now with the final result.

    If only I could have asked you earlier to save myself time trying to figure it out on my own.

    best wishes to you and your staff.

    a happy costumer :)

  •   DianaSadiku replied privately
  •   PenciDesign replied privately
  • DianaSadiku replied

    thank you so much, I will try it now from customize :) kind wishes :) 

  • DianaSadiku replied

    Hi I fixed it, but how do I make it, so when the readers click on the picture, it will take you to another page (advertistement page) :(

    there is no field to put the link to direct you there :(

  •  2,699
    PenciDesign replied

    Hi,

    You can use custom HTML code like this:

    <a href="YOUR_PAGE_URL"><img src="YOUR_IMAGE_URL"></a>

    Change:

    1/ YOUR_PAGE_URL on the above code to the page you want to go when user click on banner image. Include http:// or https:// on the URL based on your site is http:// or https://

    2/ YOUR_IMAGE_URL is your banner image URL. You can check this guide to know how to find URL of an image.


    Best Regards,

    PenciDesign

  • DianaSadiku replied

    thank you so much, I'm gonna try to fix it again :)

  • DianaSadiku replied

    Hi there I wanted to ask you about Penci Slides, will posts I publish on the website, will be shown in this penci model.

    Because I tried in the customizing> Featured Slider options. And with other slider styles they appeared, but with penci slides they did not show up on the Penci slides.

     Also I noticed that Revolution Slider In Container and Revolution Slider Full Width the slider did not even show up on the screen.

    Thank you so much for your support :)

  •  2,699
    PenciDesign replied

    Hi,

    1/ For Penci Slider, to config it, please do following steps:

    a) Make sure you've enabled plugin Penci Slider. If not, go to Appearance > Install Plugins > install & activate this plugin.

    b) Go to Dashboard > Penci Sliders > Add New Slide > and add your slides there.

    c) Go to Customize > Featured Slider Options > on "Featured Slider Style" > select "Penci Slider Style 1" or "Penci Slider Style 2"

    2/ For Slider Revolution, to use it, you need to install plugin Slider Revolution and config the slider.

    After done the config, you need to copy the slider shortcode and paste it to Customize > Featured Slider Options > Revolution Slider Shortcode and select to display "Revolution Slider Full Width" or "Revolution Slider In Container"

    But, I think you don't need for use Slider Revolution because it's a heavy slider and you don't need for use it. With a custom slider - use Penci Slider is enough.

    Best Regards,

    PenciDesign

  • DianaSadiku replied

    oh great, I'll try the penci slider then, I hope my posts will show up when I fix it, thank you so much for your suport

  • DianaSadiku replied

    Hi, you said (Go to Dashboard > Penci Sliders > Add New Slide > and add your slides there)

    Where should I add them it says upload an image:( 

  •  2,699
    PenciDesign replied

    Hi,

    Yeah, let's add your slides ( not Slider ) there.

    Each slide come with an image, right?


    Best Regards,

    PenciDesign


  • DianaSadiku replied

    so I created this slide, and it showed like this.

    Does this means that posts won't be shown there automatically, but you have to create a new slide for every post. Idk if you understand me :( 

    thank you so much for your support

  •  2,699
    PenciDesign replied

    Hi,

    Ahh, yes. Because the Penci Slider is a custom slider - it doesn't based on postssmile.pngSo, it doesn't related anything on posts.

    If you want to use featured slider get data from posts, please use another slider style ( not Penci Slider, Not Revolution Slider )smile.png


    Best Regards,

    PenciDesign 

  • DianaSadiku replied

    Hi, there

    I wanted to ask you, how can I change the ''you may also like''.

    I wanted to translate it into Albanian, but I can't find it in the Quick text translation :(

    do you know where I could find it anywhere :(

    Also, I changed the color of this section(Read more) ''me shume''

    In the computer it changes it's color, but in phone mode when I check it in my phone, it doesn't :( 

    do you know what might be the issue:( 

    sorry for bothering 

    thank you so much for your support :)

  •  2,699
    PenciDesign replied

    Hi,

    1/ Please check option for it via Customize > Single Post Options.

    2/ Can you please check again on anonymous browser on mobile to get correct results. It should be the same for desktop & mobilesmile.pngIt's seem a caching issue.


    Best Regards,

    PenciDesign

  • DianaSadiku replied

    Hi, 

    I fixed the color problem on the phone, Internet connection was not working properly while trying to publish it.

    But I also would like to ask you, if you could help me fix the social media buttons, I can't find it in customize to link them to my social media accounts :( . These two

    thank you so much for the support :)

  •  2,699
    PenciDesign replied

    Hi,

    You can find your social media URL via Customize > Social Media Options.

    Include https:// or http:// on the URL.


    Best Regards,

    PenciDesign

  • DianaSadiku replied

    Hi there, I wanted to ask you, If I wanted to show an ad in the header, an example, I was wondering why the pink background looks like that, why it doesn't just fit in the theme. I used a different ad for exampleto tell you how the background looks like as well. 

    Also I placed the ad in the widget ''Header sing up form'', because I couldn't find any other widget to put it in the beginning of the theme. Is there any other alternative from this option, or is there any other solution to this problem idk

    thank you for your support as always, your team is awesome :) 

  •  2,699
    PenciDesign replied

    Hi,

    Yeah, because that widget use for Newsletter only. You shouln't put the ads there.

    I think you can try put the ads below the slider via Customize > Homepage Options.


    Best Regards,

    PenciDesign

  • DianaSadiku replied

    Hi there, I wanted to ask you about the widget ( related posts) on single post, I tried to see different sizes and models, but they don't change shape or model or size, it just stays the way it is, like this.

    What should I do to change it to other features, because I don't like the present model :( 

    thank you so much for your support :)

  •  2,699
    PenciDesign replied

    Hi,

    Please go to Appearance > Widgets > and change the settings there.


    Best Regards,

    PenciDesign

  • DianaSadiku replied

    oh hi again, I did even before asking you I tried that feature, even when I clicked save and done, nothing changes.

    For example I changed the name to (te ngjajshme 123) even when I hit save and done, it doesn't change a thing :(


  •  2,699
    PenciDesign replied

    Hi,

    Please go to Customize > General Options > on "Sidebar for Single", "Sidebar for Homepage", "Sidebar for Category" > select all that to "Main Sidebar"wink.pngIt seems you've selected a custom sidebar before.


    Best Regards,

    PenciDesign

  • DianaSadiku replied

    Hi there, I wanted to share a link of my blog in facebook. But it does not load like other posts. I posted posts before and they loaded normaly, but now they don't. I looked up on google and I had some answeres, I don't know where to change those codes in the theme. Do you know what is the problem . 

    Thank you so much for your support , you've helped me so much throughout this journey

  •  2,699
    PenciDesign replied

    Hi,

    Please check on documentation for this issue here


    Best Regards,

    PenciDesign

  • DianaSadiku replied

    Hi there, I wanted to ask you about a featured image, I tried to upload different pictures but none of them worked, I tried to resize them less than 2mb since it said to upload files max. size was 2mb. But it didnt work aswell, idk how to fix it:( 

    thank you so much for your support :) 

  •  2,699
    PenciDesign replied

    Hi,

    Please contact with your hosting provider and ask them about this. There is a limit settings from your hosting for upload images.

    It's not issue related with the theme itself.

    Best Regards,

    PenciDesign

  • yuwi jamal replied

    Hi! Please help me with sidebar "about me"  in every posts. I did changed photos & about me text in widget -> main sidebar -> about me. It was successfully changed. On the homepage also changed but when I clicked my post and in every post shows up  sidebar about me but unfortunately it didn't change. The picture and text still from default soledad template. I tried to edit in customize but there isn't option for that. How to fix it? Thanks for your help. I attached the picture as your information. 

  •  2,541
    PenciDesign replied

    Hi @yuwi jamal,

    Please create a new ticket with your site information, I'll take a look at your problem.

    Regards,
    PenciDesign.


  • m2004aaz replied

    Hi There , 
    When i upload my logo the logo area goes blank and i am unable to update the logo witht the logo i want , please help me 


  •  2,541
    PenciDesign replied

    Hi @m2004aaz,

    Please create a new ticket with your site URL. I'll help you check it.

    Regards,
    PenciDesign.