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  Public Ticket #2249315
Video is not shown
Closed

Comments

  • GACC started the conversation

    Dear Sir or Madam,


    I have found a problem. Since I update the PenNews Theme the _format_video_embed field is not correct shown. It shows the URL of the Video but not the Video itself.

    For Exemple:

    https://animeheaven.de/von-tennisspieler-zum-koenig-der-otakus/

    When I post the embled code, it will be shown.


    Please help me!

  •  501
    Penci replied

    Hi,

    Please try re-save  the post

    Please deactivated all plugin ( excrept plugins come form the theme and try it again ) - If it work, let's enable each plugin to check what's plugin caused this issue.

    If it doesn't work,  let's send me your website managment information ( admin url site, username and password ) in order for me to have access to know the exact issue. We will take it a look on this help you.

    Best Regards,

    PenciDesign


  •   GACC replied privately
  •  501
    Penci replied

    Hi,

    I logged on your site . i will check it and respond as soon as possible

    Best Regards,

    PenciDesign

  • GACC replied

    Hi,

    thank you :). I hope it is not a really big problem. 

    Thanks so much.

  •  501
    Penci replied

    Hi,

    I checked  on your site and i saw the post use post format is standard as screenshot https://prnt.sc/qec0me

    And  i saw post format is video

    Please try choose post format is video and add add video you want show on post.


    Best Regards,

    PenciDesign

  • GACC replied

    I have make this so, when you look on this post for example: https://animeheaven.de/soultaker/ .

  • GACC replied

    I don't know if this neccessary, but as I look on the post XXX and say Google Chrome to investigate, it shows me an error: 

    var i=this.id,s=window.google_iframe_oncopy,H=s&&s.handlers,h=H&&H[i],w=this.contentWindow,d;try{d=w.document}catch(e){}if(h&&d&&(!d.body||!d.body.firstChild)){if(h.call){setTimeout(h,0)}else if(h.match){try{h=s.upd(h,i)}catch(e){}w.location.replace(h)}}

    cf6b993a55.png

  •  501
    Penci replied

    Hi,

    I checked on your site ,

    It appears that "wp_oembed_get" function doesn't not work on your site. Please check or update core wordpress.

    Please check video (  "wp_oembed_get" function doesn't not work ) : https://drive.google.com/file/d/1r0e8DI4j3ovE9K10Yo1sX6KHGHWfU_nH/view?usp=sharing


    About error , i check the post ( https://animeheaven.de/wie-ist-der-fate-titel-in-der-zukunft/ ) but i don't see error http://prntscr.com/qehi4v


    Best Regards,

    PenciDesign

  • GACC replied

    Okay? But it work before the WordPress update... how can I fix this? I mean with my installation is all okay, it seems that WordPress changed something, and now you need to correction the code...

    And when this function do not work, why is the iFrame thing of YouTube working? And twitter is working, Facebook, etc? All in the post, but not in this field?

  • GACC replied

    Creepy, did you change something? Now it works again all normal... I have nothing done.

    Edit: 11:37 a.m. germany - It does not work again...

    Edit: 12:58 a.m. - I have install wordpress 5.3 and it does not work. Update to 5.3.2 it not work. So, I do not know wheres the problem :(

  • GACC replied

    I have found something: af7b224c36.png

    on the pencil amp setting it is show the video. So in the desktop version is something wrong.

  •  501
    Penci replied

    Hi,

    Yeah, The way video is displayed on the amp is not the same as on the desktop.

    If  you use link youtube, it doesn't work, please use iframe as screenshot   http://prntscr.com/qez3kq


    Best Regards,

    PenciDesign

  •   GACC replied privately
  •  501
    Penci replied

    Hi,

    Please send me: 

    - Your admin url 

    - Your admin account ( username and password ) 

    - Your FTP account ( include FTP host, FTP username, FTP password ) - or your hosting account. 

    In a private reply.

    I will check it help you. 


    Best Regards,

    PenciDesign

  •   GACC replied privately
  •  501
    Penci replied

    Hi,

    I checked on your site and add custom code to show video on your site.

    I custom code on "/httpdocs/wp-content/themes/pennews/inc/post-format/video-format.php" file as screenshot  http://prntscr.com/qfru9u

    Please backup the file before you update theme and all plugin come from PenNews theme


    Please check it again

    Best Regards,

    PenciDesign

  •  501
    Penci replied

    Hi,

    I checked on your site and add custom code to show video on your site.

    I custom code on "/httpdocs/wp-content/themes/pennews/inc/post-format/video-format.php" file as screenshot  http://prntscr.com/qfru9uhttp://prntscr.com/qfrusu

    Please backup the file before you update theme and all plugin come from PenNews theme

    Please check it again

    Best Regards,

    PenciDesign



  • GACC replied

    It work for the  _format_video_embed thank you :).