If you can't create a new ticket, maybe your support is expired, please check it. If your support is expired, you should renew the support to keep the support from us and make sure we don't violate the Envato Support Policy
For your issues, I will help you this time:
After update the theme to latest version, don't forget updates plugins via Appearance > Install Plugins > click on "Update Available" tab. ( NOT Plugins > All Plugins - please don't understand wrong. )
When you done, edit a post or a page and Press Ctrl + F5 sometimes to clear all the cache - and it should works now.
Second, with the issue on swtich to "Text" editor, I think it caused by a plugin you're using.
Please try deactivate all plugins ( except plugins come from the theme ) and try it again. If it works, let's enable each plugin to check what's plugin caused this issue.
Hi!
How can i have some posts on my home page, without the featured image?
I would like to have to options. One in a list and another one in a section of 5 or 6 columns.
Hi,
1/ Why you need to do that? Because the featured images use for sharing also.
And let's try don't set featured images if you don't want.
2/ Unfortunately, currently this theme doesn't support for this feature.
Best Regards,
PenciDesign
hi! I cant open a new ticket...
I have updated the theme and WP 5,5. After that I can't switch/edit to text mode. I don't see the VC button on my posts page...
Hi,
If you can't create a new ticket, maybe your support is expired, please check it. If your support is expired, you should renew the support to keep the support from us and make sure we don't violate the Envato Support Policy
For your issues, I will help you this time:
After update the theme to latest version, don't forget updates plugins via Appearance > Install Plugins > click on "Update Available" tab. ( NOT Plugins > All Plugins - please don't understand wrong. )
When you done, edit a post or a page and Press Ctrl + F5 sometimes to clear all the cache - and it should works now.
Best Regards,
PenciDesign
sorry not working.. Have read and followed this instructions from other posts.
You are right. I need to renew. I'll come back after that
Hi,
Please send me your site admin URL and admin account ( username and password ) - in a private reply. I will take it a look at this to help you.
Best Regards,
PenciDesign
Hi,
First, You didn't do as I said. You didn't update the plugins via Appearance > Install Plugins.
Check this image: http://prntscr.com/u2qz9e
I just updated it to help you.
Second, with the issue on swtich to "Text" editor, I think it caused by a plugin you're using.
Please try deactivate all plugins ( except plugins come from the theme ) and try it again. If it works, let's enable each plugin to check what's plugin caused this issue.
Best Regards,
PenciDesign
yeah, cause we made a restore to check if it will work again, with the previous version of WP.
Hi,
Ok, so please go and check it as I said
Best Regards,
PenciDesign
Hi! everything is OK, it worked. The problem was caused by an outdated plugin. Thank You!