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  Public Ticket #2286769
error while uploading theme
Closed

Comments

  • showmytrade started the conversation

    hi team,

    recently brought the theme 'pennews' while adding new theme to existing wordpress, it iss not allowing and shows an error as "The link you followed has expired."

    fix the error asap

    Purchase codes
    • f2c07cf7-62e3-42ce-9e13-770ca8b64499 - 19 Jan 2020


  •  501
    Penci replied

    Hi,

    Please  send me your website managment information ( admin url site, username and password ) in order for me to have access to know the exact issue. We will take it a look on this help you.

    Best Regards,

    PenciDesign

  • showmytrade replied

    hi team,

     we are unable to access wp bakery plugin theme as it is asking for payment again. we already brought the theme pennews including all these features but it is asking for additional payment now.. try to look into it.

    f2c07cf7-62e3-42ce-9e13-770ca8b64499 - 19 Jan 2020

    admin url: http://test.showmytrade.com/wp-admin/

    Username: smtuser

    Pwd: smtvishu7

    waiting for quickest response of yours



  •  501
    Penci replied

    Hi,

    Strange, i checked on your site and i saw WPBAkery work fine on your site as screenshot https://prnt.sc/qxhv8o

    Don't worry about active WPBakery Page Builder plugin, you can't active the plugin.

    We've bought extended license from WPBakery Page Builder - so, you can use it legal. We've said more about this here.

    If you want active WPBakery Page Builder , you need to buy a license from WPBakery to do that.7GIOLT--YKWIXGSunBXhtE_6hRWgCmoPeyw-oBkRcrzq8BM4yWmF4qFsDDuCBga8clJR60yUWILRxHzd9t5npbSA2OKJ53BGJneCH1pdIYdcW2XE5GWNyO6jk3ICZIA1mzVU_dTiBecause as we said in the documentation, we don't provide any license key to activate license key for WPBakery Page Builder  - we don't have permission to do that.

    Best Regards,

    PenciDesign