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  Public Ticket #2306403
New update doesn't work
Closed

Comments

  •  1
    zoomkite started the conversation

    Hi,

    I've a problem with soledad theme update. When i try to automatically update it, it's wrote :

    "La mise à jour a échoué : L’archive n’a pas pu être installée. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature"

    Previous one worked but not this new :(

    Any solution ?

    Thanks !


  •  2,700
    PenciDesign replied

    Hi,

    I can see 153 updates has been succeeded: http://prntscr.com/r5algy

    So I think this is issues with some customers. 

    First, let's try deactivate all plugins and try it again.

    If it works, you can re-activate the plugins and do rest step ( update plugins )

    If it doesn't work, it seems your hosting has been limited the upload max file size value - it makes the update can't be extract the update from the theme and caused this issue - check more here ( it's the same for update themes ):

    https://smashballoon.com/uploading-plugin-pclzip_err_bad_format-10-unable-find-end-central-dir-record-signature/

    If it still doesn't work - let's send me your hosting account ( hosting URL, username and password ) - in a PRIVATE REPLY and I will update it help you.

    Best Regards,

    PenciDesign

  •  1
    MissPims replied

    Hi,
    I just want to let you know that I have the same problem.


    I tested your solution. It does not work with me

    Best regards,

  •  2,700
    PenciDesign replied

    Hi,

    We're using auto-update flatform from WP-Updates: http://wp-updates.com/ and it seems the updates flatform from them has issues, I just contact them and they said will fix it as soon as possible. Currently, please manually to update this theme - by do following this guide:

    https://pencidesign.ticksy.com/article/15633/

    We're sorry about this inconvenience.

    Best Regards,

    PenciDesign

  •  1
    zoomkite replied

    Thanks for reply, waiting for update from WP-Updates. Come back in few days if isn't fixed :)