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  Public Ticket #2306493
update the theme
Closed

Comments

  •  1
    idjon started the conversation

    Hi!

    Failed to update the theme. Gives an error message

    PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature.

    I attach the error file Best regards,

    Alexandr

  •  2,700
    PenciDesign replied

    Hi,

    We're using auto-update flatform from WP-Updates: http://wp-updates.com/ and it seems the updates flatform from them has issues, I just contact them and they said will fix it as soon as possible. Currently, please manually to update this theme - by do following this guide:

    https://pencidesign.ticksy.com/article/15633/

    We're sorry about this inconvenience.

    Best Regards,

    PenciDesign

  • SterSupport replied

    Hi,

    What to do if you have a child-theme? The video only shows how to deal with the parent theme.
    I suppose you only remove the parent theme and install that again.

    In that case, do you still need to activate another theme?

    Or do you suggest to wait for a while untill WP-Updates fixed their issue?

  •  2,700
    PenciDesign replied

    Hi @SterSupport,

    If you're using child theme - let's do following on the guide - activate another theme > remove parent theme > upload latest version of parent theme > and re-activate child themesmile.pngDon't remove child theme.


    Best Regards,

    PenciDesign

  •  1
    idjon replied

    Hi!
    I'll wait :)

    Best Regards,

    Alexandr