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  Public Ticket #2308061
Update available for Soledad
Closed

Comments

  • TAGC16 started the conversation

    Hi,

    I have received your email that a new upodate is available for Soledad theme which I use on my site (see Screenshot 1 attached to this message).

    Can you explain me how I can do the download from the link you attached to the email and how I can complete the theme update?

    Thank you very much,

    Dario

  •  2,700
    PenciDesign replied

    Hi,

    By default, the theme has auto updates from itself. You can check this guide:

    https://pencidesign.ticksy.com/article/11593

    And we're using auto-update flatform from WP-Updates: http://wp-updates.com/ and it seems the updates flatform from them has issues recently,  I've contacted them and they said will fix it as soon as possible. Currently, please manually to update this theme - by do following this guide: https://pencidesign.ticksy.com/article/15633/ 

    We're sorry about this inconvenience.

    Best Regards, 

    PenciDesign


  • TAGC16 replied

    Thank you very much for your answer. 

    Do you know when the auto update will be available for this theme? I am not so good in doing manually updates and I am concerned to make mistakes that can compromise my site. 

    Thank you very much, 

    Dario 


  •  2,700
    PenciDesign replied

    Hi,

    I can contact with wp-updates some days ago - but now I can't contact with them... And the website: http://wp-updates.com/ can't be access at this moment... We're thinking for other solution... because maybe the services from http://wp-updates.com/ has been downed.

    If there is an solution - we will let all customers knowsmile.png

    We're sorry about this inconvenience.

    Best Regards,

    PenciDesign

  • TAGC16 replied

    Hi thank you very much. 

    In the meantime if I keep the older release of the theme could my site experience any issue? This month toted more or less 6 million views. 

    Thank you again, 

    Dario 

  •  2,700
    PenciDesign replied

    Hi,

    No - it doesn't affect anything. The new update just come with some new features - all old features doesn't affect.

    Glad when your site has an awesome traffic like thatsmile.png


    Best Regards,

    PenciDesign

  •  1
    tim-nieuwpoort replied

    Hi,

    I'd like to watch the manual update video, but need a G suite account. Why's that?

    Kind regards,

    Tim

  •  2,700
    PenciDesign replied

    Hi @tim-niuewpoort,

    I just checked the guide on anonymous browser, and I can watch it without any issue, can you check it again?


    Best Regards,

    PenciDesign