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  Public Ticket #2315076
Failed Update
Closed

Comments

  • eswkgaming started the conversation

    When attempting to update I get the following error:

    Update Failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

  •  2,700
    PenciDesign replied

    Hi,

    We're using auto-update flatform from WP-Updates: http://wp-updates.com/ and it seems the updates flatform from them has issues, 
    I've contacted them and they said will fix it as soon as possible. 
    Currently, please do following this guide to update this theme - It's easy alsosmile.png
    https://pencidesign.ticksy.com/article/15633/
    We're sorry about this inconvenience.

    Best Regards,
    PenciDesign

  • kzarashi replied

    The following error is presented whwen atempting update:

    PCLZIP_ERR_BAD_FORMAT (-10)

    This error refers to one or more files to be in the ".RAR" format of package compression. Recommendation are to change that files to "ZIP".

    Problem is that I don't know if all the configurations will be lost in case of a manual update. If not I can try to make that correction by my self on my website

  •  2,700
    PenciDesign replied

    Hi @kzarashi,

    You don't lose anything when update the theme by do following this guide:

    https://pencidesign.ticksy.com/article/15633/

    So, no worries about this - let's go forwards and update it.


    Best Regards,

    PenciDesign