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  Public Ticket #2317136
Unable to update theme
Closed

Comments

  • manojOne started the conversation

    I am unable to update the theme. Getting this message, Update Failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

  • Tiffany Thomas replied

    I have been having the same issue for several days now.  It happened again a couple of weeks ago, but then just disappeared after a day.  I kept hoping the same thing would happen again.

  •  2,699
    PenciDesign replied

    Hi,

    We're using auto-update flatform from WP-Updates: http://wp-updates.com/ and it seems the updates flatform from them has issues, 
    We're waiting for them to fix this issue. 
    At this moment, please do following this guide to update this theme - It's easy also :)
    https://pencidesign.ticksy.com/article/15633/
    We're sorry about this inconvenience.

    Best Regards,
    PenciDesign

  • Tiffany Thomas replied

    I followed all of those instructions, and I kept getting an error message saying "The package could not be installed. The theme is missing the style.css stylesheet."

    I tried downloading it multiple times, all exactly according to your guide, and still kept getting the same error message.

  •  2,699
    PenciDesign replied

    Hi @Tiffany Thomas,

    You didn't do following the guide.

    It seems you didn't read the point 1/

    After download package "All files and documentation" - you need to extract it and open the folder you receive and use soledad.zip file for your install.


    Best Regards,

    PenciDesign

  • manojOne replied

    I am unable to update the theme again. Getting this message, The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

  •  2,699
    PenciDesign replied

    Hi,

    As I said before, please do following this guide to update the theme:

    https://pencidesign.ticksy.com/article/15633/


    Best Regards,

    PenciDesign