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  Public Ticket #2334797
Penci Custom Slider
Closed

Comments

  • m28006 started the conversation
    March 22, 2020 at 7:38pm

    Hi, I am using the penci custom slider on the homepage, but autoplay is not working. Any advice? Thanks in advance.

  •  2,701
    PenciDesign replied
    March 23, 2020 at 3:25am

    Hi,

    Have you use latest version of this theme ( version 7.3.2 )?

    If not, let's try update the theme to latest version by do following this guide:

    https://pencidesign.ticksy.com/article/15633/

    After that, clearly the cache and check it again.

    If it still doesn't work, please send me your site admin url and admin account ( username and password  ) - in a private reply. I will take it a look on this help you. 

    Best Regards,

    PenciDesign

  • m28006 replied
    April 8, 2020 at 11:01am

    Hi, downloaded the latest version but autoplay is still not working. Not too keen on sending passwords over. 



  •  2,701
    PenciDesign replied
    April 8, 2020 at 4:41pm

    Hi,

    Yeah, we've checked it and it seems an issues with our codes.

    We will add more this fixed in the next update version of Soledadsmile.png No worries about this.

    If you need to fix it now, please send me your site admin URL and admin account ( username and password ) - in a private reply. I help you fix itsmile.png


    Best Regards,

    PenciDesign

  • m28006 replied
    April 10, 2020 at 7:22am

    Thanks for this, I'll wait for the next Soledad update.