I figured it out. I had to install ALL your plugins. Holy cow, you have a ton of plugins. I hope I don't have to keep them ALL activated. Fourteen plugins?!
It took me a while to find your REAL documents (http://soledad.pencidesign.com/soledad-document). Had I not found them, I would have been lost. You should post a link to them somewhere in ticksy because your "articles" in ticksy are useless.
I don't see a link to your REAL support docs in Themeforest either. You should put them there. Honestly, I almost gave you a very bad review for having no support docs.
I have bought and registered the theme. When I got to install the demo content it says "Sorry, you are not allowed to access this page."
I figured it out. I had to install ALL your plugins. Holy cow, you have a ton of plugins. I hope I don't have to keep them ALL activated. Fourteen plugins?!
It took me a while to find your REAL documents (http://soledad.pencidesign.com/soledad-document). Had I not found them, I would have been lost. You should post a link to them somewhere in ticksy because your "articles" in ticksy are useless.
I don't see a link to your REAL support docs in Themeforest either. You should put them there. Honestly, I almost gave you a very bad review for having no support docs.
Hi,
Thank you for purchased our theme.
It seems you didn't attention when using our theme. Because we've put the documentation in multi-places and it quite easy to see.
1/ On the landing page: http://prntscr.com/rmwqnj
2/ On the description from Themeforest: http://prntscr.com/rmwqxc
3/ On the Welcome page after you activated the theme you will see it: http://prntscr.com/rmwret
4/ On the customization page - you can see a highlights button link to the documentation: http://prntscr.com/rmws96
5/ In the download package from themeforest we've included the documentation also: http://prntscr.com/rmwsdq
This is the first time a customer tell with us the documentation is hard to find
Also, this theme doesn't required any plugin - all recommend plugins is add-on features, you can disable any plugin you don't need for use.
Best Regards,
PenciDesign