It seems issues with your hosting because if our theme caused the issue - it will apply for all customers - not only you. While I just see you have this issue..
Please try contact with your hosting provider and ask theme about this and requirements them check what's problems - they have log file on your server and can understand what's problems.
After installing theme, my website is appears offline at every 30 - 40 min.
Mail screenshot is attached. kindly resolve
Hi,
Strange, the theme doesn't make anything broken or affect to the hosting.
Can you please try deactivate all plugins ( except plugins come from the theme ) and see this still appears or not?
We have too many customers using this theme and this is the first time I see this issue appear.
Best Regards,
PenciDesign
did it, and again it is offline
Hi,
I can access to your site fine without any issue: https://prnt.sc/ruln9t
No any offline after some times I try, strange..
Best Regards,
PenciDesign
find screenshots , its again offline,
https://prnt.sc/rumlsm
http://prnt.sc/rumnix
https://prnt.sc/rumnri
during this period website genrate no thumbnails, no google web speed report
one more thing , during offline, website lode very slow
see the difference
when its online.
social media generating thumbnails & google web speed is also showing results
https://prnt.sc/rundgn
https://prnt.sc/rundk9
Hi,
It seems issues with your hosting because if our theme caused the issue - it will apply for all customers - not only you. While I just see you have this issue..
Please try contact with your hosting provider and ask theme about this and requirements them check what's problems - they have log file on your server and can understand what's problems.
Best Regards,
PenciDesign