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  Public Ticket #2354672
Update of Soledad
Closed

Comments

  • Kusinera started the conversation

    Hi,


    I was trying to update the theme, but the below error message appeared:

    Update Failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature


    What does that mean and what should I do? I am using a child theme.


    Thanks,

    Chato

  •  2,699
    PenciDesign replied

    Hi,

    We’ve used auto-update platform from WP-Updates: http://wp-updates.com/ ( It’s a paid service from a third-party company ) and it seems the updates flatform from them has issues and they didn’t fix it yet.
    We’re waiting for some weeks but they didn’t fix the issues, so maybe in the next updates, we will remove this flatform.
    And from future, please do follow this guide to update this theme – It’s easy also and doesn’t affect anything to your site:
    https://pencidesign.ticksy.com/article/15633/
    We’re sorry about this inconvenience.


    Best Regards,
    PenciDesign