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  Public Ticket #2358598
Atualização
Closed

Comments

  • olharesbrasil started the conversation

    I can not update theme

    And after WP update, theme has stoped working. My website is broken

    ------

    Não consigo fazer a atualização do meu tema.

     E após atualização do WP o tema não fuunciona corretamente no site. 

    Ocorreu um erro ao atualizar soledad: O pacote não pôde ser instalado. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

  •  2,700
    PenciDesign replied

    Hi,

    We’ve used auto-update platform from WP-Updates: http://wp-updates.com/ ( It’s a paid service from a third-party company ) and it seems the updates flatform from them has issues and they didn’t fix it yet.
    We’re waiting for some weeks but they didn’t fix the issues, so maybe in the next updates, we will remove this flatform.
    And from now, please do follow this guide to update this theme – It’s easy also and doesn’t affect anything to your site:
    https://pencidesign.ticksy.com/article/15633/
    We’re sorry about this inconvenience.


    Best Regards,
    PenciDesign

  • olharesbrasil replied

    I Did all process

    But it dosen´t update

    Problem: 

    "The package could not be installed. The theme does not have a style.css style sheet.

    Theme installation failed"

    ------------------------

    Fiz o processo.

    E não está instalando. A resposta segue:

    Descompactando o pacote…

    Instalando o tema…

    O pacote não pôde ser instalado. O tema não possui uma folha de estilos style.css.

    Falha na instalação do tema.

  •  2,700
    PenciDesign replied

    Hi,

    It seems you didn't read carefully the guide.

    You need to extract the download package "All files and documentation" and use soledad.zip file for your install.


    Best Regards,

    PenciDesign

  • olharesbrasil replied

    Theme is updated right now. But problem remains

    Would you please chek my webite?

    https://mulheresqueviajamsozinhas.com.br/



  •  2,700
    PenciDesign replied

    Hi,

    Do you mean about with images loading?

    If right, please check and disable all lazyload images features from your plugins. Because this theme already supports for lazyload images from itself.


    Best Regards,

    PenciDesign

  • olharesbrasil replied

    WP lead plus X was incompatible. Solved. Thank you.

    Now I need to undestand another problem. And it seems to be the theme.

    The article in home page must be " 9 dicas de como planejar uma viagem" (this is on latest post).

    But when I click on it at home page it goes to another article "Ebook Como Planejar uma Viagem Sozinha". How is it posible? Do you know what is the problem?

  •  2,700
    PenciDesign replied

    Hi,

    I can sure that's issues from your-end only. Doesn't related with the theme.

    Let's deactivate plugins as before to check what's plugin caused the issue.


    Best Regards,

    PenciDesign