I had tested the theme earlier on our development server and was now importing all the templates i created in the development to the live website.
The challenge i am facing is with reference to the portfolio option in live website. For some reason it looks different than our demo server and there is no option to add a heading and edit with elementor.
I have attached screenshots to explain the issue (a. Our live link where there is no option to edit the portfolio using elementor and b.the demo server link where portfolio has edit using elementor option).
It seems on your live site, you have a plugin conflict with Elementor and make the button doesn't appears.
Please try deactivate all plugins ( except plugins come from the theme ) and try it again. If it works, let's enable each plugin to check what's plugin caused this issue.
I think the issue was more to do with the portfolio option not selected in elementor than anything else.
Anyways, i checked the option there and then deactivated all the plugins other than the one that came with the theme. The option to edit with elementor comes inside resources section. However, when i click on the same, it takes me to 404 page not found.
Screenshots are attached for your reference. I am more than happy to share the admin panel credentials to help me with the issue. I really need the website working on this theme.
As you can see - that's issues between thrive leads & Elementor, It's not related with our theme and we don't develop those plugins & can't be change the codes for that plugins.
Following your advice, i removed all thrive plugins (deleted them) and bought a paid version of elementor to cover for the features i was getting from thrive. However, the page not found issue still persists and whenever i click on any elementor button in portfolio, the page not found error is still there.
The issue is at the preview part when you create a new page/post/portfolio. However, when you edit an existing page or post, the elementor editor opens fine.
I deactivated all of pencil's plugins including the portfolio plugin and now the elementor editor works fine. To test the conflict in between elementor and pencil, i activated the pencil portfolio plugin and elementor again stopped working. I am sure the conflict is in between elementor and pencil's plugins.
The issue caused by your config. You've config the portfolio slug is 'p' - it has conflict with the slug of preview posts from WordPress itself. Example: http://domain.com/?p=123
You just need change the portfolio slug and it will works fine.
Hi,
I had tested the theme earlier on our development server and was now importing all the templates i created in the development to the live website.
The challenge i am facing is with reference to the portfolio option in live website. For some reason it looks different than our demo server and there is no option to add a heading and edit with elementor.
I have attached screenshots to explain the issue (a. Our live link where there is no option to edit the portfolio using elementor and b.the demo server link where portfolio has edit using elementor option).
Please advice.
Thanks
Hi,
It seems on your live site, you have a plugin conflict with Elementor and make the button doesn't appears.
Please try deactivate all plugins ( except plugins come from the theme ) and try it again. If it works, let's enable each plugin to check what's plugin caused this issue.
Best Regards,
PenciDesign
Hi,
I think the issue was more to do with the portfolio option not selected in elementor than anything else.
Anyways, i checked the option there and then deactivated all the plugins other than the one that came with the theme. The option to edit with elementor comes inside resources section. However, when i click on the same, it takes me to 404 page not found.
Screenshots are attached for your reference. I am more than happy to share the admin panel credentials to help me with the issue. I really need the website working on this theme.
Thanks
Hi,
Ok. Please send me your site admin URL and admin account ( username and password ) - in a private reply. I will take it a look on this help you.
Best Regards,
PenciDesign
Hi,
I've fixed it help you by deactivate Thrive builder plugin.
Best Regards,
PenciDesign
Hi,
Thrive builder is already deactivated but i need thrive leads. I activated thrive leads and looks like that elementor does not work at all anywhere.
Thanks
Hi,
As you can see - that's issues between thrive leads & Elementor, It's not related with our theme and we don't develop those plugins & can't be change the codes for that plugins.
You need to select one for use
Best Regards,
PenciDesign
Hi,
Following your advice, i removed all thrive plugins (deleted them) and bought a paid version of elementor to cover for the features i was getting from thrive. However, the page not found issue still persists and whenever i click on any elementor button in portfolio, the page not found error is still there.
Please advice.
Thanks
The issue is at the preview part when you create a new page/post/portfolio. However, when you edit an existing page or post, the elementor editor opens fine.
Here is what i did:
I deactivated all of pencil's plugins including the portfolio plugin and now the elementor editor works fine. To test the conflict in between elementor and pencil, i activated the pencil portfolio plugin and elementor again stopped working. I am sure the conflict is in between elementor and pencil's plugins.
Kindly resolve.
Hi,
Unfortunately, as I said please disable the thrive leads plugin to get it works.
WordPress has millions plugins and we can't check & compatible with all plugins.
And follow the Envato Support Policy - we don't provide support for issues related with 3rd party plugins.
Best Regards,
PenciDesign
All the thrive plugins are uninstalled and deleted.
Hi,
Ok. I will tell with our developers to check it. And we will reply you when it done.
Best Regards,
PenciDesign
Hi,
Our developers checked it.
The issue caused by your config. You've config the portfolio slug is 'p' - it has conflict with the slug of preview posts from WordPress itself. Example: http://domain.com/?p=123
You just need change the portfolio slug and it will works fine.
Best Regards,
PenciDesign
Thanks. That makes sense.
One last query is how do i get rid of featured images from the pages. Example -> https://www.lessonsatstartup.com/common-challenges-businesses-face/
Hi,
The elementor option does not show up inside resource section when i click on add new resource. Issue is attached for your reference.
Thanks
Hi,
1/ Please select Template for that page is "Page Full Width".
2/ Please go to Dashboard > Elementor > Settings > on "Post Types" > make sure you check to "Portfolio"
Best Regards,
PenciDesign
Hi,
How do i get rid of the breadcrumbs and page title on the pages including of the home page?
Thanks
And how do we remove the social media share button from bottom of pages?
Hi,
If you config homepage by use Elementor, please select Template for your page is "Page Full Width" - it will hide both.
Best Regards,
PenciDesign
Thanks. The last question i have with reference to search options. How do i edit search pages like this -> https://www.lessonsatstartup.com/?s=directory
Hi,
You can change layout for Search page via Customize > General Options > Category, Tags, Search, Archive Layout.
Best Regards,
PenciDesign
Hi,
Two more queries:
a. How do i change the font in penci about widget in portfolio pages (Meet the Team section) on our website like these : https://www.lessonsatstartup.com/p-f/solution-to-challenges-faced-by-entrepreneurs/
b. How do i activate the AMP version on the website?
Thanks
Hi,
1/ Unfortunately, there is no option for change the font for that text.
With Elementor, I think you can use Image & Fancy heading elements to get it done and change the fonts from settings of Fancy Heading element.
2/ Please check on the documentation here
Best Regards,
PenciDesign