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  Public Ticket #2404770
problems with loading the visual part of the plate
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  • NoticiasCoopercom started the conversation

    Good evening, I need help. In my Soledad template, I have a non-compliant with loading the files, since they load the images and everything that I mount with the visual composer, but when I go to the visual part, they do not load anything and I already cleared cache and did not it gave me no result it remains the same I also deleted a block and when loading the page it appears as if nothing had changed
    buenas nosches necesito ayuda, en mi plantilla Soledad tengo un incombeniente con la cargar de los archivos, ya que cargan las imagenes y todo lo que monte con el en visual compositer pero al ir  a la parte visual no cargan nada y ya borre cache y no me dio ningun recultado sigue igual tambien borre un bloque y al cargar la pagina aparece como si no ubiera cambiado nada
    == Server Environment ==
        Operating System: Linux
        Software: Apache
        MySQL version: MySQL Community Server (GPL) v5.6.47
        PHP Version: 7.3.14
        PHP Max Input Vars: 10000
        PHP Max Post Size: 512M
        GD Installed: Yes
        ZIP Installed: No
        Write Permissions: All right
        Elementor Library: Connected
    == WordPress Environment ==
        Version: 5.4.1
        Site URL: https://www.noticiascoopercom.co
        Home URL: http://www.noticiascoopercom.co
        WP Multisite: No
        Max Upload Size: 32 MB
        Memory limit: 1024M
        Permalink Structure: /%year%/%monthnum%/%day%/%postname%/
        Language: es-CO
        Timezone: America/Bogota
        Admin Email: [email protected]
        Debug Mode: Active
    == Theme ==
        Name: soledad
        Version: 7.3.2
        Author: PenciDesign
        Child Theme: No
    == User ==
        Role: administrator
        WP Profile lang: es_CO
        User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:76.0) Gecko/20100101 Firefox/76.0
    == Active Plugins ==
        Contact Form 7
            Version: 5.1.8
            Author: Takayuki Miyoshi
        Elementor
            Version: 2.9.8
            Author: Elementor.com
        Elementor Pro
            Version: 2.9.4
            Author: Elementor.com
        Featured Image from URL
            Version: 3.0.6
            Author: Marcel Jacques Machado
        MC4WP: Mailchimp for WordPress
            Version: 4.7.7
            Author: ibericode
        oAuth Twitter Feed for Developers
            Version: 2.3.0
            Author: Liam Gladdy (Storm Consultancy)
        Penci Portfolio
            Version: 2.5
            Author: PenciDesign
        Penci Recipe
            Version: 2.3
            Author: PenciDesign
        Penci Review
            Version: 2.2
            Author: PenciDesign
        Penci Shortcodes
            Version: 2.2
            Author: PenciDesign
        Penci Slider
            Version: 1.1
            Author: PenciDesign
        PenCi Soledad AMP -  WordPress Complete AMP
            Version: 3.2
            Author: PenciDesign
        Penci Soledad Demo Importer
            Version: 2.7
            Author: PenciDesign
        Vafpress Post Formats UI
            Version: 1.6
            Author: vafpress
        WPBakery Page Builder
            Version: 6.2.0
            Author: Michael M - WPBakery.com
        WPForms Lite
            Version: 1.6.0.1
            Author: WPForms
    == Must-Use Plugins ==
        installatron_hide_status_test.php
            Version: 
            Author: 
    == Elements Usage ==
        
        wp-page : 1
            text-editor : 1
    == Log ==
        
    Log: showing 3 of 32020-03-04 16:43:59 [info] Elementor data updater process has been completed. [array (
      'plugin' => 'Elementor',
      'from' => '2.9.3',
      'to' => '2.9.4',
    )]
    2020-04-28 08:19:31 [info] Elementor data updater process has been completed. [array (
      'plugin' => 'Elementor',
      'from' => '2.9.4',
      'to' => '2.9.8',
    )]
    2020-05-13 23:43:10 [info] Elementor data updater process has been completed. [array (
      'plugin' => 'Elementor Pro',
      'from' => '2.8.4',
      'to' => '2.9.4',
    )]
    JS: showing 4 of 4JS: 2020-03-05 04:45:20 [error X 5][http://www.noticiascoopercom.co/wp-content/plugins/elementor/assets/js/common.min.js?ver=2.9.4:2:106905] Routes: `` not found. 
    JS: 2020-03-05 04:55:32 [error X 1][http://www.noticiascoopercom.co/wp-content/plugins/elementor/assets/lib/e-select2/js/e-select2.full.min.js?ver=4.0.6-rc.1:1:74235] Cannot read property 'destroy' of undefined 
    JS: 2020-05-13 04:15:15 [error X 2][https://www.noticiascoopercom.co/wp-includes/js/jquery/jquery.js?ver=1.12.4-wp:1:0] expected expression, got '<' 
    JS: 2020-05-13 05:39:04 [error X 1][https://www.noticiascoopercom.co/wp-content/plugins/elementor/assets/js/editor.min.js?ver=2.9.8:7:53775] elementor.config.document.panel is undefined
    

  •  2,699
    PenciDesign replied

    Hi,

    I just go to your site and I see the images load fine. Can you tell me what's the pages you have this issues?


    Best Regards,

    PenciDesign