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  Public Ticket #2418163
problem with installation
Closed

Comments

  • MaryannSpencer started the conversation

    After following instructions, I'm still getting this message -

    Unpacking the package…

    Installing the theme…

    Destination folder already exists. /var/www/wp-content/themes/soledad/

    Theme installation failed.

  •  2,700
    PenciDesign replied

    Hi,

    Please check this guide to know how to update the theme:

    https://pencidesign.ticksy.com/article/15633/

    You didn't install plugin "Easy Themes and Plugins Upgrade"

    Best Regards,

    PenciDesign

  • MaryannSpencer replied

    Hello Penci Design,


    I followed the videos and updated the plugins, installed the soledad zip file...it was successful, but when adding/editing posts and pages it doesn't give me the Elementor editor as it did for my client.  What I see is to choose - WP Bakery or Gutenberg editor...which offers different features than the ELEMENTOR editor.  Please advise.  Thank you, Maryann Spencer, [email protected]

    https://MaryannRidiniSpencer.com

  •  2,700
    PenciDesign replied

    Hi,

    Please make sure you've installed & activated Elementor plugin.

    And please deactivate WPBakery Page Builder plugin.

    After that, go to edit a page and check it again.


    Best Regards,

    PenciDesign

  • MaryannSpencer replied

    Is Elementor in the soldedad zip file...or is this a plugin you have to search and add?

  •  2,700
    PenciDesign replied

    Hi,

    You can search and install it from Plugins > Add New

    Or install it via Appearance > Install Plugins.


    Best Regards,

    PenciDesign

  • MaryannSpencer replied

    Thank you.  I installed this plugin on my current site and it works great!