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  Public Ticket #2438643
issue with template
Closed

Comments

  • martinbryan1988 started the conversation
    June 12, 2020 at 8:26pm

    Hi,


    Now and again i notice that the template reverts to HTML and doesnt show any design/layout. This only happens sometimes and when i clear cache its fixed however it shouldn't be doing this?


    Are you able to pinpoint the issue?


    Thanks 

  •  2,700
    PenciDesign replied
    June 13, 2020 at 10:35am

    Hi,

    As I checked, this issue caused by your SSL. Doesn't related with the theme itself.

    I recommend you install plugin Really Simple SSL to fix this issue.


    Best Regards,

    PenciDesign

  • stephblogger replied
    June 16, 2020 at 11:52am

    I have been having so much heacdache since I bought this theme. First I am unable to remove the soledad on the logo. And I am unable to contact you as everytime I fill the fomr, there s a glitch tellling me to enter the purchase order , yet there is nowhere to enter such information 


  •  2,700
    PenciDesign replied
    June 17, 2020 at 1:57am

    Hi @stephblogger,

    I see you've created a new ticket. Let's follow it. Please dont put reply to tickets of another people because they will get notice email about your reply.

    Best Regards,

    PenciDesign