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  Public Ticket #2452653
Website down
Closed

Comments

  • harini_manivannan started the conversation
    June 25, 2020 at 10:49am

    Hi there, 

    Seems my website has gone down due to a conflict with updates between my theme and plugins. 

    Any idea on how I can resolve this please? or if you can help resolve this? 

    Many thanks, 

    Harini 

  •  2,699
    PenciDesign replied
    June 26, 2020 at 4:01am

    Hi,

    Have you tried deactivate all plugins and check it again?


    Best Regards,

    PenciDesign

  • harini_manivannan replied
    June 26, 2020 at 3:38pm

    Hi there, 

    Thank you for your reply. I have disabled the majority of plugins and looks like my website is back up and running. 

    I disabled all the Penci and elementor plugins as well. How do I know if all of these plugins are updated? Looks like my WP bakery page plugin needs to be updated. How do I figure out which plugin is causing the problem here? 

    Many thanks,

    Harini 

  •  2,699
    PenciDesign replied
    June 27, 2020 at 8:01am

    Hi,

    Now, please re-activate each plugin to check what's plugin caused this issue.

    Check more on this video tutorial for example:

    https://www.youtube.com/watch?v=sUI-XUD6WUY&feature=emb_title

    Also, you should use Elementor or WPBakery Page Builder. Don't use both page builders, it will make your site slower and maybe has conflict between 2 page builders.

    Best Regards,

    PenciDesign