Hi,

Thank you for loving our theme.

Can you tell me what's "custom sidebar" you've mentioned?

If you mean sidebars on the homepage, you can hide it by use Elementor - check this video tutorial

Best Regards,

PenciDesign

Hi,

I didn't see any widget like that on the page you sent, can you check it again?

Best Regards,

PenciDesign

Hi,

Please try add more this code to Customize > Custom CSS to do that:

@media only screen and (max-width: 480px){
.penci-sidebar-content .penci_about_widget, .penci-sidebar-content .penci_latest_news_widget{ display: none; }
}

Best Regards,

PenciDesign

Hi,

We just found that latest version from Elementor caused the issue.

We're working on this to solve it and when it done, we will release a new updateDon't worries.

I see some customers using Elementor has the same problems, it seems that's a big change from Elementor and it has many issues:

https://wordpress.org/support/topic/elementor-not-loading-anything-and-broke-my-site-error-in-code/

At this moment, please go back to Elementor version 2.9.9 and wait until we release a new update for Elementor to fixed that issue. 

You can go back to version 2.9.9 by do following steps:

1/ Download Elementor version 2.9.9 here

2/ Go to Plugins > All Plugins > deactivate & delete Elementor version 3.0.1

3/ Upload elementor version 2.9.9 you got on step 1 & activate it.

After that check it again.

Best Regards,

PenciDesign

Hi,

It seems you've enabled lazyload images from Litespeed cache plugin - let's make sure you don't enable it

Best Regards,

PenciDesign

Hi,

I see your images loads fine - check this image: http://prntscr.com/ur4jjo . It seems plugin Litespeed Cache has created a caching has a live time. And after this live time, it can't be clear the cache.

For issues between Litespeed Cache plugin & Soledad, can you please try deactivate each option from Litespeed Cache plugin to find what's option caused this issue?

Best Regards,

PenciDesign

Hi,

What's icons you want to change for?

Best Regards,

PenciDesign

Hi,

1/ I understand you want to change icons there. But, I wondering about what's icons you want to change for?

Because there is limited icons can be change...

Can you find icons here and let me know what's icon you want to change for.

Example: You want to change icon on "Antal personer:" to icon this icon or another icon.

2/ Please send me your WordPress site admin URL and admin account ( username and password  ) - in A PRIVATE REPLY. I will take it a look at this to help you.  

Best Regards,

PenciDesign

Hi,

I can't login to your site by use the information. Please check it again.

Also, please go update the theme to latest version 7.5.0 by do following this guide for help me can check it better

Best Regards,

PenciDesign

Hi,

Merry Christmas you tooHope you have a sweet Christmas.

We've fixed this issue in the previous time.

Please try re-update the Penci Recipe plugin to get it.

To re-update the plugin, please go to Plugins > All Plugins > deactivate & delete plugin "Penci Recipe"

After that, go to Appearance > Install Plugins > re-install & activate this plugin.

When you have done, clear all the cache and check it again on Google Rich Results test:

https://search.google.com/test/rich-results

Best Regards,

PenciDesign

Hi,

It seems your site still loads the old stylesheet. Please make sure you've clearly all the cache and check it again

Best Regards,

PenciDesign

Hi,

I can see your site displayed fine on my mobile now - check this image: http://prntscr.com/11wqn38

So, I recommend you check it again on anonymous browsers on mobile.

Best Regards,

PenciDesign

Hi,

I've tested with ChromeAnd I see it's fine.

Best Regards,

PenciDesign

Hi,

You can use the plugin Ad Inserter - https://wordpress.org/plugins/ad-inserter/. This plugin helps you insert PHP/HTML code to any positions you want on your site via WordPress Hook.

Best Regards,

PenciDesign

Hi,

You don't need to add more custom CSS, you should insert ads code inner this HTML code:

<div class="code-block code-block-user-udbye7210" style="margin: 30px auto; clear: both;">
   INSERT AD_CODE HERE
</div>

Best Regards,
PenciDesign.

Hi,

Are you check on these settings:

Try to modify this setting then clear your browser cache and test again.

Best Regards,
PenciDesign.

Hi,

1. You can insert the header script by going to Appearance > Customize > Logo & Header > General, scroll to the bottom and insert your code in Add Custom Code Inside <head> tag.

2. For the Ads display, please wait for me to debug it on our test site or you can contact the plugin author about this issue.

Best Regards,
PenciDesign.

Hi,

Are you using an ad-blocker on your device? Because the Soledad theme doesn't insert any HTML tag with "ai-viewport" content.

Best Regards,
PenciDesign.

Hi,

Please try to test your ads on various browsers.

Unfortunately, by default Soledad doesn't have a function to pin blog post images.

Best Regards,
PenciDesign.

Hi,

The problem because the CSS generate from Penci Page Speed Optimizer overwrites the CSS property from Elementor. Please try the following step to rebuild:

1. Go to the Litespeed Cache and clear all cache,
2. Go to Settings > PageSpeed Optimizer, click Purge All to Re-build Merge Files,
3. Test your site again.

Best Regards,
PenciDesign.

Hi,

Yes. You should add content after HTML Class via Ad Inserter:

#footer-section

Best Regards,
PenciDesign.

Hi,

Please check your Ad Inserter settings, this is an error from this plugin.

Best Regards,
PenciDesign.

Hi,

Please clear your mobile browser cache then test again.

I've checked your site on my device, the font face display properly as the screenshot below:

Regards,
PenciDesign.

Hi,

Are you using any Pinterest plugins? If yes, please check the plugin config and instructions, our Soledad Theme doesn't have any relation to this error.

Regards,
PenciDesign.

Regards,
PenciDesign.

Hi,

Please verify your website with Pinterest by following this link: www.pinterest.com/website/verify.

Regards,
PenciDesign.

Hi,

This is a standard feature of WordPress. If you can't see these fields, you can manually add this by click Add New Custom Field button.

Regards,
PenciDesign.

Hi,

Please send me a related URL about this problem.

Regards,
PenciDesign.

Hi,

I've edited this page: https://baregomad.dk/svampet-chokoladekage/

penci_recipe_rate_total = penci_recipe_rate_people * the rating you want to display.

For example: If you want to show 5 stars of 7465 peoples rates, you must fill 37325 in penci_recipe_rate_total.

You can re-check the structure data by following this link: https://search.google.com/test/rich-results?url=https%3A%2F%2Fbaregomad.dk%2Fsvampet-chokoladekage%2F&user_agent=1

Regards,
PenciDesign.

Hi,

1. Please make sure you've updated all required plugins to the latest version by going to Appearance → Install Plugins → Update,

2. The menu of this demo was built with Penci Builder functions, so please go to Penci Builder → select the header you've to import the click Edit with Penci Builder button. You can view the video tutorial here:

3. You needn't delete the old Elementor page, the error may be from the plugin you've installed. Please disable all plugins (exclude the plugins that come with Soledad) then try to enable one by one to check which plugin causes this issue.

Regards,
PenciDesign.

Hi,

I've checked your site again. The front page now working properly. So what's wrong here? Please send me a screenshot and take note of it.

Regards,
PenciDesign.

Hi,

I've config your site without any issue.

Please check.

Regards,
PenciDesign.

Hi,

1. About this message in your screenshot, please check all the browsers you've installed. Maybe one of your install addons has been blocked the theme builder functions.

2. You can create a Footer similar to Personal Food Blog by following these steps:

- Go to Appearance → Footer → Footer Widgets Area: enable this widget area and select the widget with here,

- Go to dashboard → Widgets: drag & drop the content you want to display at the Footer from Footer Column #1 to Footer Column #4

Regards,
PenciDesign.

Hi,

1. Are you installing any AdBlock software on your PC? Because our theme doesn't include any feature like your screenshot so this message is from the Adsense plugin (https://www.reddit.com/r/uBlockOrigin/comments/jg8oil/keep_getting_you_are_seeing_this_message_because/)

2. You can import the homepage template by creating a new page, editing it with the Elementor. Next, click the Penci Template button like the screenshot below:

Finally, search the Food keyword on Template, then insert it to your page:

Regards,
PenciDesign.

Hi,

Please send me the full screenshot of this problem.

Regards,
PenciDesign.

Hi,

Are you set up this site similar to the test site? I've checked the test site and have not found this issue.

Regards,
PenciDesign.

Hi,

This message is from Google Adsense, please read this article to understand your problem:

• https://liliputing.com/2020/09/ublock-origin-how-to-hide-googles-script-blocking-warning-for-websites-using-funding-choices.html
  
• https://support.google.com/admanager/answer/10712325?hl=en&ref_topic=10057598

This is not an error/problem of Soledad, so there is no log file here.

Regards,
PenciDesign.

Hi,

Yes. Please create a new Penci Block with newsletter form (Penci Mailchimp element), then assign it as popup content by going to Appearance → Customize → Promo Popup.

Regards,
PenciDesign.

Hi,

Unfortunately, the current version doesn't support this function. We'll add this in the future theme update.

Regards,
PenciDesign.

Ho.

This is a Soledad Recent Post widget, please config this widget like the screenshot below:

Regards,
PenciDesign.

Hi,

There're 2 methods for your requirement:

1. Please go to Appearance → Customize → Logo & Header → General: paste the code at the "Add Custom Code Inside <head> tag" option field,

2. Create a child theme, copy the header.php on the Soledad parent theme then modify it on the child theme. You can read the document here for more information.

Regards,
PenciDesign.

Hi,

Please send me a page URL related to this issue.

Regards,
PenciDesign.

Hi,

Please send me your WordPress admin account in a PRIVATE reply. I'll log in and help you check it.

Regards,
PenciDesign.

Hi,

I'll try to check this issue on my testing site, but you should also contact the Slickstream support about this case because we don't change anything related to the image URL on this update.

Regards,
PenciDesign.

Hi,

Yes. Please go to Appearance → Install Plugins: make sure you've installed & activate the MailChimp for WordPress plugin,

Then navigate to Appearance → Widgets: drag & drop the MC4WP widget to the sidebar you want to show.

For more information, please read the document detail here: https://soledad.pencidesign.net/soledad-document/#setup_mailchimp

Regards,
PenciDesign.

Hi,

The problem because you've config the pagespeed optimization incorrectly.

- Please turn off all optimization from WP-Rocket, only using the cache feature only,

- Follow all the instructions here: https://soledad.pencidesign.net/soledad-document/#speed-optimization

Regards,
PenciDesign.

Hi,

1. If you're showing the Google Ads without delay, the Google Page Speed score can't improve, because it loads a lot of JS library.

2. You can exclude the JS at Appearance → Customize → Speed Optimization → Optimize JavaScript → Exclude Scripts from Delay Execution.

Regards,
PenciDesign.

Hi,

Yes. You should use a cache feature only of WP-Rocket and use our pagespeed optimization to get the maximum Google Insight score and pagespeed.

Regards,
PenciDesign.

Hi,

Your site speed was improved, here is a screenshot of the result:

Regards,
PenciDesign.

Hi,

For this case, please clear all the browser cache then check. I'm not found this issue on my browser.

Regards,
PenciDesign.

Hi,

Here is a screenshot of your site on my phone:

Regards,
PenciDesign.

Hi,

Here is a video recorder of your site on my phone. It working properly:

Regards,
PenciDesign.

Hi,

I can't check your site because of the 503 Service Unavailable error.

Please check again.

Regards,
PenciDesign.

Hi,

Soledad theme is compatible with the Woocommerce plugin, so you can use it for selling the product.

Regards,
PenciDesign.

Hi,

The problem is that your site contains the JS error code that comes from one of the plugins you've installed.

Please clear all the site cache then check again.

Regards,
PenciDesign.

Hi,

Please send me your WordPress admin account in a PRIVATE reply. I'll log in and help you check it.

Regards,
PenciDesign.

Hi,

I've config your site.

Please check.

Regards,
PenciDesign.

Hi,

I've excluded some JS code for your installed plugins by going to Appearance → Customize → Speed Optimization → Optimize JavaScripts.

Regards,
PenciDesign.

Hi,

Do you've config your site again? Because it still loads the old content before I've config.

Please make sure you've updated the Soledad theme, Penci Shortcode & Performance to the latest version, clear all the site cache then check again.

Regards,
PenciDesign.

Hi,

I've config your site again.

Please check.

Regards,
PenciDesign.

Hi,

I just re-install the Penci Shortcode & Performance plugin. You can delete the temporary admin account now.

Regards,
PenciDesign.

Hi,

Please go to Appearance → Customize → WooCommerce → General → check the "Hide Header Shopping Cart Icon" option.

Regards,
PenciDesign.

Hi,

Please go to dashboard > Pages: select to edit all the WooCommerce Pages (Cart, Checkout, My Account),

Click the "Quick Edit" button > Templates > select "Page No Sidebar".

Regards,
PenciDesign.