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  Public Ticket #2495237
error updating
Closed

Comments

  • jessicalouise101 started the conversation

    Getting attached error message when trying to update. Please advise

  •  2,700
    PenciDesign replied

    Hi,

    In the past, we’ve used auto-update platform from WP-Updates: http://wp-updates.com/ ( It’s a paid service from a third-party company – not from us ) and the updates flatform from them has issues and they didn’t fix it.
    We were waiting for a long time but they didn’t fix the issues, so in the next updates, we will remove this flatform.
    And from now, please do follow this guide to update this theme – It’s easy also and doesn’t affect anything to your site:
    https://pencidesign.ticksy.com/article/15633/
    We’re sorry about this inconvenience.

    Best Regards,
    PenciDesign