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  Public Ticket #2503444
elementor theme library preview blank
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Comments

  • Jessica started the conversation

    I am running the latest version of soledad and WordPress. I have upgraded and added elementor pro. I can open a page to edit in elementor without a problem. But the template library previews are blank. If i click one to load into the page i'm working on, it inserts fine, no problem. But I can't see the blocks i'd like to use in template preview.

    I contacted elementor and they said this is likely a problem with the theme conflicting with the plug in.

  •  2,700
    PenciDesign replied

    Hi,

    After update the theme to latest version, don't forget updates plugins via Appearance > Install Plugins > click on "Update" tab.

    When you done, edit a post and the issue will gone. If you didn't see the issue gone, on edit a post screen - please Press Ctrl + F5 sometimes to clear all the cache - and it should works now.

    Best Regards,

    PenciDesign

  • ahmadihamed replied

    for me it was the popup blocker. Disabled it for the site and previews started showing up.

  •  2,700
    PenciDesign replied

    Hi @ahmadihamed,

    Thank you so much for sharing your experience. It can helps many other customers.


    Cheers,

    PenciDesign