Join the Soledad Facebook Users Group here
for Share, assistance, discussion, and Updates related to Soledad WordPress Theme.

If you can't create a new ticket - you can send us an email via our contact form and we will get back to you.

Okay
  Public Ticket #2508755
Media button not working
Closed

Comments

  • mishimoron started the conversation
    August 18, 2020 at 12:14pm

    Hi i am not sure if wordpress issue or penci theme issue but i can't click on add media it doesnt work. it used to work.


    Nothing registers or responds when i click on add media. I tried with different browsers too.

  •  2,699
    PenciDesign replied
    August 18, 2020 at 3:47pm

    Hi,

    Yeah, let's go and update the theme to version 7.3.5 by do following this guide.

    After update the theme to latest version, don't forget updates plugins via Appearance > Install Plugins > click on "Update Available" tab. ( NOT Plugins > All Plugins - please don't understand wrong. )

    When you done, edit a post and Press Ctrl + F5 sometimes to clear all the cache - and it should works now.

    Best Regards,

    PenciDesign