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  Public Ticket #2520852
Elementor builder issue
Closed

Comments

  • waterlinkcorp started the conversation

    Hi, 

    I was building my site with soledad theme but yesterday I was trying to make some changes and suddenly Elementor is not loading now causing trouble when loading asks to enable safe mode is there's a problem and in safe mode not everything on the page loads.. Need help with this issue asap

  •  2,699
    PenciDesign replied

    Hi,

    This issue caused by latest update from Elementor.

    Please update the theme to latest version 7.3.6 to solve the issue. You can check this guide to know how to update this theme.


    Best Regards,

    PenciDesign

  • rednax replied

    Good day everone,

    I have the same issue and updated the theme to 7.3.6 and the elementor issue was solved, it works again but certain area's of the website on different pages are not as they were before. Missing colored backgrounds, missing photo's and so on.

    I have restored a backup of 2 days ago and now everything is correct in its place as it should be but still the elementor issue. Do you have more clients who have this problem after updating to 7.3.6?

    Hopefully you have a step by step plan what to update first. I am on WP 5.5 and on PHP 7.0.33 and the theme is back to 7.3.5

    Best regards,
    Xander

  • rednax replied

    Just lowered the PHP version back to 5.6.40 and did a theme update to 7.3.6 and now its all good. Everything is right on its place and elementor is working again.

    thanks!

    Xander

  •  2,699
    PenciDesign replied

    Hi @rednax,

    You should use PHP version 7.2 because WordPress recommend use PHP version 7smile.pngVersion 7.2 running stable for everythingwink.png Let's try it.


    Best Regards,

    PenciDesign

  • rednax replied

    Screwed it up to 7.2.29 and everything still seems fine. Thanks guys!

    Have a great weekend!