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  Public Ticket #2523360
Updates
Closed

Comments

  • kristinee started the conversation
    August 31, 2020 at 7:25am

    Hi,

    I already updated the theme to Soledad v7.3.6 but the Elementor I was provided v2.9.14 doesn't work.

    Currently, the versions I have are:

    - Soledad v7.3.6

    - Elementor v2.9.14

    - Wordpress 5.5 - is this the latest one?

  •  2,699
    PenciDesign replied
    August 31, 2020 at 7:57am

    Hi,

    With latest update from the theme - all version from Elementor should working fine.

    Please try update your Elementor to latest version and try it again.


    Best Regards,

    PenciDesign

  • kristinee replied
    August 31, 2020 at 8:23am

    I installed the latest Elementor 3.0.4 but when I tried editing a page, the elementor just keep on loading.

  •  2,699
    PenciDesign replied
    August 31, 2020 at 8:25am

    Hi,

    Strange, I just checked the theme from my-end and I didn't see any issue like that with latest version of the theme.

    Please try deactivate all plugins ( except plugins come from the theme ) and try it again. If it works, let's enable each plugin to check what's plugin caused this issue. 


    Best Regards,

    PenciDesign

  • kristinee replied
    August 31, 2020 at 9:20am

    It's all good now. Thank you so much for the help :)

  •  2,699
    PenciDesign replied
    August 31, 2020 at 9:20am

    Hi,

    Can you share for me what's problems?


    Best Regards,

    PenciDesign