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  Public Ticket #2546062
horizonal scroll
Closed

Comments

  • SDial started the conversation
    September 21, 2020 at 3:55pm

    Hi,

    I'm having trouble removing the horizontal scroll on tablets and phone on my home page.  I've removed any left, right padding on the home page, and it seems that overflow is set to hidden everywhere.

    I also removed all google ads, just in case that might be causing the problem.

    Can't seem to find the culprit.

    Is there a box somewhere that I need to toggle in the settings?

    Thanks!



  •  501
    Penci replied
    September 22, 2020 at 4:37am

    Hi,

    Please  send me url of page error. I will check it help you.

    Best Regards,

    PenciDesign

  •  501
    Penci replied
    September 24, 2020 at 5:46am

    Hi,

    Strange, i check  your site on my phone and  google chome tool . I saw your site work fine on  mobile as screenshot  https://prnt.sc/umv31r, https://prnt.sc/umv3lk, https://prnt.sc/umv3qk

    Please check it again


    Best Regards,

    PenciDesign


  • SDial replied
    September 24, 2020 at 1:58pm

    Hi,

    Wow, it's working now. I'm guessing it was a caching problem after I removed all my Google ads, which I think may be the problem.  I did not remove the Google ads on the same site in French and the problem is happening there.   Have you seen that problem before with Google ads?  Any tips?  I was using auto ads with Adsense.

    Thanks!

  •  501
    Penci replied
    September 25, 2020 at 5:14am

    Hi,

    Strange,  we do not see this case ever. We will consider about the issue 

    Best Regards,

    PenciDesign

  •   SDial replied privately
  •  501
    Penci replied
    September 30, 2020 at 5:04am

    Hi,

    Please tell me the tool you are using to check reponsive on your site.

    Best Regards,

    PenciDesign

  • SDial replied
    September 30, 2020 at 2:31pm

    Hi,

    I have checked with both my iphone Xr and Google Tools>Web Developer>Responsive Design Mode.

    Thanks!


  •  501
    Penci replied
    October 2, 2020 at 3:12pm

    Hi,

    Thank you for your all feedback.

    Strange, i check  and i don't see error the issue. Please send me  your video you check reponsive.

    I will consider about the issue.


    Best Regards,

    PenciDesign

  • SDial replied
    October 2, 2020 at 3:51pm

    Please find attached a screen recording from my phone. iPhoneXr

    Thank you!

  •  501
    Penci replied
    October 4, 2020 at 6:51pm

    Hi,

    Please try go to Customizer > Addtional CSS then add custom css to do that

    @media screen and (max-width: 768px){
     .body, body #page  body .site-content{
     overflow-x: hidden;
     }
    }

    Best Regards,

    PenciDesign


  • SDial replied
    October 7, 2020 at 7:17pm

    Hi,  

    I added the custom css, cleared cache, plus waited a few days, and tried on both my phone and desktop with Google Developer Tools.

    Unfortunately, the problem still exists.

    Not sure what to do at this point.

    Thanks,

    Stacey

  •  501
    Penci replied
    October 8, 2020 at 8:26pm

    Hi,

    Strange,  thank you for your all feedback. I will  consider about the issue and respond as soon as possible

    Best Regards,

    PenciDesign