Join the Soledad Facebook Users Group here
for Share, assistance, discussion, and Updates related to Soledad WordPress Theme.

If you can't create a new ticket - you can send us an email via our contact form and we will get back to you.

Okay
  Public Ticket #2555207
Instagram feed - no image
Closed

Comments

  • thelovelyfacades started the conversation

    I checked the website (not launched yet) today and the Instagram feed images cant be found, screenshot as attached. Instagram itself is all fine so I've reinstalled the widget 'Soledad Instagram Feed' and got the Instagram Access Token again, but it's still the same. Please help! 

  • sd9277 replied

    I am having the exact same problem today but was not able to submit a ticket. 

  •  2,699
    PenciDesign replied

    Hi,

    Can you please try use this plugin and see it works or not ?

    https://wordpress.org/plugins/instagram-feed/


    Best Regards,

    PenciDesign

  • sd9277 replied

    It isn't working for me, i have installed the plugin and tried a few times to connect my Instagram account but keep getting the same error message:

    This error message is only visible to WordPress admins

    Error: No posts found.

    Make sure this account has posts available on instagram.com.

    Click here to troubleshoot


  • thelovelyfacades replied

    Not working for me either, showing the same message:

    This error message is only visible to WordPress admins

    Error: No posts found.

    Make sure this account has posts available on instagram.com.


  •  2,699
    PenciDesign replied

    Hi,

    I just checked all popular plugins for Instagram and I see all stopped to working now also.

    It seems Instagram has changed something from the Instagram side. Since the data managed by Instagram and we can't affect changes from Instagram, so please wait for us to find a solution for it, our developers looking at this now. 

    You can follow the update changelog on this URL to see any new update about Instagram.

    At this moment, please temporarily delete this widget on your site.

    Best Regards,

    PenciDesign

  •  2,699
    PenciDesign replied

    Hi,

    I see the token works again, can you please try it again?

    Best Regards,

    PenciDesign

  • sd9277 replied

    That's working for me now. Thanks very much - this is a very efficient support service!

  • thelovelyfacades replied

    It's working for me too! Thank you so much for the help! So efficient!