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  Public Ticket #2588229
IG footer widget
Closed

Comments

  •  1
    tim-nieuwpoort started the conversation
    November 2, 2020 at 11:03am

    Hi, 

    My IG footer widget doesn't work anymore. Are there any changes in the Access Token?

    Thanks in advance.

    Tim


  •  2,699
    PenciDesign replied
    November 2, 2020 at 11:50am

    Hi,

    Please try go to Appearance > Widgets > on "Footer Instagram" > remove old "Penci Instagram Feed" widget > drag & drop again the "Penci Instagram Feed" to "Footer Instagram"  > click on URL to get new Instagram Token & do again the config > update it and check it again.

    If it still doesn't work, it seems the API from Instagram goes down and you need to wait for Instagram fixed it for themself..

    I see this issue appears before one time, need to wait 2 days for Instagram fixed it.. We can't do anything here because we can't be affect anything to data from Instagram..


    Best Regards,

    PenciDesign

  •  1
    tim-nieuwpoort replied
    November 2, 2020 at 1:23pm

    Hi,

    Your first suggestion helped, IG footer works again.

    Thanks!