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  Public Ticket #2606388
How To update Theme
Closed

Comments

  • feeninforgreens started the conversation
    November 20, 2020 at 4:53am

    I tried to follow the new instructions to download the updated theme as a plugin however it will not work. It is stating not a valid plug in. How can I update the theme? 

  •  2,701
    PenciDesign replied
    November 20, 2020 at 9:09am

    Hi,

    I still can install the plugin normal, so

    Please send me your WordPress site admin URL and admin account ( username and password  ) in a Private Reply. I will take it a look at this to help you.  


    Best Regards,

    PenciDesign

  •  4
    Barbara replied
    November 20, 2020 at 9:33am

    We have exactly the same problem..

    I just got an email from ThemeForest that the Soledad theme has been updated to 7.5.0. We are still running 7.3.2 :(( In our wordpress admin panel the upgrade does not show up also not in our Envato Market plugin or in wordpress theme update panel.. No we can't update to the new version. How can we fix this?

    Kind Regards

  •  2,701
    PenciDesign replied
    November 20, 2020 at 1:54pm

    Hi @Barbara,

    Please send me your WordPress site admin URL and admin account ( username and password  ) - in another private ticket. I will take it a look at this to help you.  

    If you can't create a new ticket, please send us an email via our contact form

    Best Regards,

    PenciDesign

  •  4
    Barbara replied
    November 20, 2020 at 6:33pm

    Thank you! i don't now if this is a private ticket so i send the site inlog via the link you have send (contact form)


    kind regards


    Barbara

  •   feeninforgreens replied privately
  •   PenciDesign replied privately
  •   feeninforgreens replied privately
  •  2,701
    PenciDesign replied
    November 23, 2020 at 4:21am

    Hi,

    I've updated the theme to help you.

    In the next time, please do follow this guide to update the theme:

    https://pencidesign.ticksy.com/article/15633/


    Best Regards,

    PenciDesign