Please make sure you're using latest version of the theme - version 7.5.1
As I can see you're using old version of the theme - version 7.3.2 - let's go and update it by remove the code at the end of functions.php file like on this image: http://prntscr.com/uon4qx
I am adding authors to my page but cannot add their photo. Why?
Hi,
Please make sure you're using latest version of the theme - version 7.5.1
As I can see you're using old version of the theme - version 7.3.2 - let's go and update it by remove the code at the end of functions.php file like on this image: http://prntscr.com/uon4qx
After that, do following this guide to get auto-updates the theme: https://pencidesign.ticksy.com/article/15633/ - please do all 4 steps there.
When it done, use this plugin to add your custom avatar to author box:
https://wordpress.org/plugins/wp-user-avatar/
Check more here
Best Regards,
PenciDesign