Join the Soledad Facebook Users Group here
for Share, assistance, discussion, and Updates related to Soledad WordPress Theme.

If you can't create a new ticket - you can send us an email via our contact form and we will get back to you.

Okay
  Public Ticket #2642346
WPBakery Page Builder
Closed

Comments

  •  4
    ISOLE-GRECHE started the conversation

    How can I update WPBakery Page Builder from 6.1 to 6.5?

  •  501
    Penci replied

    Hi,

    Please check this guide to know How to manually update the theme to the latest version

    Best Regards,

    PenciDesign

  •  4
    ISOLE-GRECHE replied

    Hi, I'm trying to update php from 7.3.2 to 8.0.6, the latest version included in xampp (I'm working offline before to publish new site version made with your template... and so I can't give you access to my admin pages).

    If I update home page has nothing but menu. I use a PenNews Child template with 6.6.0 version. I tryed to update to 6.6.1 but there's this problem and it doesn't update.

    Upgrading the theme…

    Backing up the old version of the theme…

    Fatal error: Uncaught ValueError: fread(): Argument #2 ($length) must be greater than 0 in C:\xampp\htdocs\isole-greche\wp-admin\includes\class-pclzip.php:2677 Stack trace: #0 C:\xampp\htdocs\isole-greche\wp-admin\includes\class-pclzip.php(2677): fread(Resource id #2435, 0) #1 C:\xampp\htdocs\isole-greche\wp-admin\includes\class-pclzip.php(2508): PclZip->privAddFile(Array, Array, Array) #2 C:\xampp\htdocs\isole-greche\wp-admin\includes\class-pclzip.php(2410): PclZip->privAddFileList(Array, Array, Array) #3 C:\xampp\htdocs\isole-greche\wp-admin\includes\class-pclzip.php(2145): PclZip->privAddList(Array, Array, Array) #4 C:\xampp\htdocs\isole-greche\wp-admin\includes\class-pclzip.php(413): PclZip->privCreate(Array, Array, Array) #5 C:\xampp\htdocs\isole-greche\wp-content\plugins\easy-theme-and-plugin-upgrades\custom-theme-upgrader.php(139): PclZip->create('C:/xampp/htdocs...', 77003, 'C:/xampp/htdocs...') #6 C:\xampp\htdocs\isole-greche\wp-content\plugins\easy-theme-and-plugin-upgrades\custom-theme-upgrader.php(51): CAJ_ETPU_Theme_Upgrader->create_backup('C:/xampp/htdocs...') #7 C:\xampp\htdocs\isole-greche\wp-admin\includes\class-wp-upgrader.php(560): CAJ_ETPU_Theme_Upgrader->clear_destination('C:/xampp/htdocs...') #8 C:\xampp\htdocs\isole-greche\wp-content\plugins\easy-theme-and-plugin-upgrades\custom-theme-upgrader.php(40): WP_Upgrader->install_package(Array) #9 C:\xampp\htdocs\isole-greche\wp-admin\includes\class-wp-upgrader.php(797): CAJ_ETPU_Theme_Upgrader->install_package(Array) #10 C:\xampp\htdocs\isole-greche\wp-admin\includes\class-theme-upgrader.php(250): WP_Upgrader->run(Array) #11 C:\xampp\htdocs\isole-greche\wp-content\plugins\easy-theme-and-plugin-upgrades\admin.php(41): Theme_Upgrader->install('C:\\xampp\\htdocs...') #12 C:\xampp\htdocs\isole-greche\wp-includes\class-wp-hook.php(292): CAJ_ETPU_Admin::update_theme('') #13 C:\xampp\htdocs\isole-greche\wp-includes\class-wp-hook.php(316): WP_Hook->apply_filters('', Array) #14 C:\xampp\htdocs\isole-greche\wp-includes\plugin.php(484): WP_Hook->do_action(Array) #15 C:\xampp\htdocs\isole-greche\wp-admin\admin.php(408): do_action('admin_action_up...') #16 C:\xampp\htdocs\isole-greche\wp-admin\update.php(16): require_once('C:\\xampp\\htdocs...') #17 {main} thrown in C:\xampp\htdocs\isole-greche\wp-admin\includes\class-pclzip.php on line 2677

    Si è verificato un errore critico sul tuo sito web. Controlla la casella di posta dell'amministratore del sito per istruzioni.

    How is it possible to solve it?

  •  4
    ISOLE-GRECHE replied

    I can't open new ticket because system reply me: "

    • È necessario inserire il codice di acquisto Envato Market associato a questo prodotto.
    • (You must enter Envato Market purchase code associated with this product)
  •  2,580
    PenciDesign replied

    Hi,

    Please check the PHP ZIP module, then upload your WordPress to the latest version and try again. If the problem doesn't solve, please use PHP 7.x on your local server for development.

    Best Regards,
    PenciDesign.

  •  4
    ISOLE-GRECHE replied

    >>> Please check the PHP ZIP module, then upload your WordPress to the latest version and try again.

    I tried many times, in different ways. Always the same.

    >>> If the problem doesn't solve, please use PHP 7.x on your local server for development.
    OK, but I'm afraid whewn I'll go online. I hope will have no problems with server.

    What's about problems opening new tickets? Why system replies like that?
    (You must enter Envato Market purchase code associated with this product)

  •  2,580
    PenciDesign replied

    Hi,

    We've tested our theme on a live server with PHP 7.x and no problem found.

    For about a new ticket, you can log in with your Envato Account before submitting a new ticket OR you can get a purchase code for submitting a ticket by view this article: https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code-

    Best Regards,
    PenciDesign.

  •  4
    ISOLE-GRECHE replied

    OK. Did you try with php 8.x.x?


  •  2,580
    PenciDesign replied

    Hi,

    We're currently testing on PHP 8. For the best compatibility and stability of the theme and plugin, you should use PHP 7.

    Best Regards,
    PenciDesign.

  •  4
    ISOLE-GRECHE replied

    Perfect... thank you!