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  Public Ticket #2644956
Scroll not working in vertical on mobile
Closed

Comments

  •  1
    5against4 started the conversation

    Hi! For some reason, when viewing my site on tablet or phone, in vertical orientation, i can't scroll with my finger! It seems to be working horizontally - but not vertically! (No problem on laptop.)

    What could cause this problem?

  •  2,699
    PenciDesign replied

    Hi,

    It seems you have a plugin caused this issue because I didn't see this issue from my-end.

    Please try to deactivate all plugins ( except plugins come from the theme ) and try it again. If it works, let's enable each plugin to check what's plugin caused this issue. 


    Best Regards,

    PenciDesign

  •  1
    5against4 replied

    Hi, sorry i don't quite understand. When you say you "didn't see the issue" from your end, do you mean you CAN scroll the site on phone or tablet?

  •  2,699
    PenciDesign replied

    Hi,

    I mean I didn't see that issue when checking the theme on our testing website - not your sitesmile.png


    Best Regards,

    PenciDesign

  •  1
    5against4 replied

    Looks like it was a pop-up plug in i was using. Now deactivated and the problem is solved. Thanks!