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  Public Ticket #2677360
Problem WPBakery Page Builder
Closed

Comments

  • Agosdesign started the conversation

    Hi I can't save the changes made with WPBakery Page Builder.
    I also tried to change in WPBakery Page Builder Settings "Enable WPBakery Page Builder for pages, posts and custom post types. Note: By default WPBakery Page Builder is available for pages only."
    But I can't save the changes.
    How can I solve?

  •  501
    Penci replied

    Hi,

    Please deactivated all plugin ( excrept plugins come form the theme and try it again ) - If it work, let\'s enable each plugin to check what's plugin caused this issue.

    Amount of memory used by php and by default WordPress can go up to 40MB. To avoid Memory Exhausted error this parameter should be set to at least 256MB and this can be done from WordPress wp-config.php file.

    define( 'WP_MEMORY_LIMIT', '256M' );

    In some cases, the mod_substitute module default configuration may cause a timeout error  when loading large pages . To fix this you have to add the following lines in the .htaccess file located in your website main folder:

    .htaccess

    <IfModule mod_substitute.c>
    SubstituteMaxLineLength 50M
    </IfModule>

    If it doesn't work,  let's send me your website managment information ( admin url site, username and password ) in order for me to have access to know the exact issue. We will take it a lock on this help you.

    Best Regards,

    PenciDesign

  •   Agosdesign replied privately
  •  501
    Penci replied

    Hi,

    Strange, i can't login on your site.

    Best Regards,

    PenciDesign

  •   Agosdesign replied privately
  •  501
    Penci replied

    Hi

    Our team was checked in more than 15 hours and we can not find what is the issues.

    I active theme default and deactive all plugin come from pennews theme. I have seen similar results.

    We do think that this issue caused by config from hosting - and we can not find what the config caused the issue. That's bad because we do not know much about config from servers (we're focus more on programming)

    So, I recommend you ask your hosting provider, ask them about the issue.

    Best Regards,

    PenciDesign



  • Agosdesign replied

    ok i solved it, it was a server setting. Thank you